COLE SMITH
Canon City,CO
Summary
Results-oriented and ambitious Account Manager with a solid foundation in client relationship building business development. Possess a strong aptitude for learning quickly, coupled with excellent interpersonal and communication skills. Seeking an opportunity to grow and contribute within a dynamic organization where dedication, enthusiasm, and a commitment to continuous learning will be assets.
Overview
6
6
years of professional experience
Work History
Account Manager
Canon Rental
09.2021 - Current
- Manages a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Acts as the primary point of contact for clients, addressing inquiries, concerns, and service requests promptly
- Conducts regular check-ins with clients to ensure their equipment needs are met and exceeded expectations
- Conducts thorough needs assessment with clients to understand their specific equipment requirements and project timelines
- Identifies and assesses financial risks associated with client accounts, implementing mitigation strategies
- Conducts credit evaluations for new clients and monitors credit limits for existing clients
- Manages the financial aspects of client accounts, including contract negotiations, pricing structures, and payment terms
- Ensures accurate and timely invoicing and payment processing
- Explores opportunities to expand existing accounts by identifying additional equipment needs or upsell opportunities
- Works closely with the operations and logistics teams to ensure timely equipment delivery, maintenance, and pickups
- Proactively addresses client concerns and resolves issues, maintaining high levels of customer satisfaction
- Maintains accurate and organized documentation related to client accounts and transactions.
Assistant Community Director
Weidner Apartment Homes
02.2022 - 05.2022
- Conducted tenant screenings, including background checks and rental history verification, to select reliable and responsible tenants
- Ensured compliance with all local, state, and federal housing regulations, including fair housing laws
- Prepared and maintained lease agreements and rental documentation in accordance with legal requirements
- Maintained detailed records of property maintenance, tenant communications, and financial transactions
- Communicated property policies, procedures, and community guidelines to tenants effectively
- Managed lease agreements, renewals, and rent collection processes, maintaining accurate records
- Prepared and managed property budgets, optimizing revenue and controlling expenses
- Proficient in property management software for tasks such as tenant tracking, rent collection, and maintenance scheduling.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
Equipment Associate
Canon Rental
05.2018 - 02.2022
- Trained and provided guidance to all new Yard Hand hires.
- Ensured all machines are properly serviced and fueled before placed on rental line.
- Loaded and delivered customer orders; verifying items are correct and undamaged.
- Kept up to date with a maintenance schedule; recording dates for service and materials used.
- Reviewed service and maintenance summaries and relayed information to management.
- Followed proper safety guidelines and procedures when operating equipment and related materials .
Education
Bachelor of Science - Business Administration And Management
Colorado State University
Pueblo12.2021
Skills
- Customer Relationship Management
- Time Management
- Business Development
- Organizational Leadership
- Relationship Building
- Critical Thinking
- Problem Solving
- Quality Assurance
Timeline
Assistant Community Director
Weidner Apartment Homes
02.2022 - 05.2022
Account Manager
Canon Rental
09.2021 - Current
Equipment Associate
Canon Rental
05.2018 - 02.2022
Bachelor of Science - Business Administration And Management
Colorado State University
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