Talia Smith
Salt Lake City,Utah
Summary
Knowledgeable Server with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Hostess & Food Runner
Kimi’s Chop and Oyster House
SLC, UT
04.2024 - Current
- Greeted and seated 100+ guests per shift, creating a welcoming first impression
- Managed waitlists and reservations for 15–30 parties per night, optimizing table turnover
- Communicated effectively with servers and kitchen staff to ensure smooth service flow and timely seating
- Resolved guest concerns and accommodated special requests to maintain a positive dining experience
- Adapted seating strategies during peak hours to balance server sections and improve overall efficiency
Server
Millcreek Cafe & Eggworks
SLC, UT
05.2024 - 07.2025
- Delivered attentive, high-quality service in a fast-paced environment serving 75+ guests per shift
- Managed multiple tables simultaneously while maintaining accuracy, efficiency, and strong customer satisfaction
- Collaborated with kitchen staff to ensure timely, accurate order delivery and resolve issues quickly
- Upsold menu items and specials to increase check averages and enhance guest experience
- Trained and mentored new team members on menu knowledge, service standards, and POS systems
- Handled guest concerns professionally, turning complaints into positive dining experiences
Head Hostess & Server
Citris Grill
SLC, UT
02.2021 - 03.2024
- Greeted and seated 100+ guests per shift, creating a warm, welcoming atmosphere
- Managed reservations and walk-ins for 10–20+ parties per night, optimizing seating and reducing wait times
- Supported servers and monitored dining room activity to maintain efficient service
- Managed 4–6 tables at a time, providing attentive, high-quality table service
- Resolved guest concerns quickly, ensuring high satisfaction and repeat business
- Collaborated with team members to maintain smooth operations during busy lunch and dinner shifts
- Trained 5 new staff on customer service, seating procedures, and restaurant operations
Education
Associate of Arts - Interior Design
Salt Lake Community College
Salt Lake City, UT01-2028
GED -
Highland Highschool
Salt Lake City, UT06-2022
Skills
- Detail-oriented
- Greeting guests
- Phone etiquette
- Customer service
- Effective multitasking
- Patience and empathy
- Outgoing and friendly
- PowerPoint certified
- Microsoft Outlook
- Graphic Design
Certification
- ServSafe
- SIPS Certified
- Food Handler Permit
Accomplishments
- Supervised teams of 5–10 staff in a high-volume dining environment
- Managed high-volume shifts as Head Hostess, supporting servers
- Trained 5 new host staff on seating and customer service procedures
- Managed reservations using OpenTable, SevenRooms, and Genius
- Delivered exceptional service to 100+ guests per shift
AWARDS
- Honor Roll Student
- SBO Vice President
- SBO Publicity Officer
Timeline
Server
Millcreek Cafe & Eggworks
05.2024 - 07.2025
Head Hostess & Food Runner
Kimi’s Chop and Oyster House
04.2024 - Current
Head Hostess & Server
Citris Grill
02.2021 - 03.2024
Associate of Arts - Interior Design
Salt Lake Community College
GED -
Highland Highschool