Cole Wegner
Sioux Falls,SD
Summary
Energetic young professional eager to make an immediate impact in the world of finance through the use of strong analytical and communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
The First National Bank In Sioux Falls
10.2022 - Current
- Answered inbound calls from internal and external customers while working cohesively with the customer service team.
- Assisted business customers with activating multifactor authentication to help them enroll in online banking.
- Oversaw responsibility for several different outlook folders to ensure customer satisfaction was met in a timely manner.
- Utilized several different software programs to help serve customers with their daily banking needs.
- Developed and built rapport with customers.
Mortgage Loan Processing Specialist
The First National Bank In Sioux Falls
05.2021 - 10.2022
- Handled all mortgage loan closing documents, and indexed them accordingly into the ImageFlow software.
- Processed mortgage loans in the 1st lien position as well as home equity lines of credit, fixed home equities, lot loans, and construction loans.
- Worked with the underwriting staff to clear various conditions assigned to each loan.
- Shipped all sold loan package bundles to a third-party vendor.
- Performed all verbal verifications of employment for every borrower.
Education
Associate of Applied Science - Business Administration
Southeast Technical Institute
Sioux Falls, SD05.2021
Skills
- Phone Skills
- Written Communication
- Loan Processing
- Customer Service
- Conflict Resolution
- Load Management
Timeline
Customer Service Specialist
The First National Bank In Sioux Falls
10.2022 - Current
Mortgage Loan Processing Specialist
The First National Bank In Sioux Falls
05.2021 - 10.2022
Associate of Applied Science - Business Administration
Southeast Technical Institute
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