Coleen Butler
San Antonio
Summary
Experienced Third Party Relationship Manager with a reliable history at USAA, enhancing operational efficiency and fostering strategic partnerships. Skilled in Business Analytics with Project Management experience. Dedicated to driving process improvements and informed decision-making. Demonstrated success in managing complex portfolio and fostering business/stakeholder relationships.
Overview
15
15
years of professional experience
Work History
Third Party Relationship Manager
USAA
09.2019 - Current
- Strengthen operational efficiency through execution and effective oversite of third party relationships throughout USAA Enterprise Third Party Risk Management lifecycle.
- Maintain and demonstrate knowledge of laws, regulations, frameworks, policies, and standards that apply to Third Party Relationship Manager role.
- Effectively manage capacity of a complex portfolio supporting the Chief Legal Office to include Software as a Service and Cloud Technology contracts.
- Foster trusted business/stakeholder relationships by understanding immediate and future business needs while mitigating risk.
- Build and maintained relationships with new and existing suppliers through effective collaboration.
- Active knowledge sharing and process improvements.
Business/Reporting Analyst
USAA
07.2014 - 09.2019
- Support Chief Legal Office Strategic Operations initiatives through management/reporting of business metrics to align with evolving business strategies.
- Gather new sources of market data to support business strategy and coordinate efforts for industry benchmark studies.
- Developed custom metrics to address specific business needs for informed decision making.
- Participant in Chief Legal Office Academy designed to focus on continuous improvement in operational and strategic planning.
- Provide detailed analysis to Senior Leadership to facilitate business improvements.
- Collaborate with key business stakeholders to foster efficiency.
Senior Administrative Assistant
USAA
11.2009 - 07.2014
- Administrative support services for Labor and Employment Counsel.
- Maintain high level of confidentiality in all communications related to internal employment legal actions.
- Manage process and procedure for case intake on USAA employment litigation.
- Maintain knowledge of litigation case status, review relevant records and report status to leadership.
- Maintain third party supplier contracts supporting Labor and Employment Counsel litigation.
- Support leadership through tracking budget and spend management.
- Develop and maintain metrics and key performance indicators to support strategic priorities.
Education
Associate of Arts - Business
Miami Dage College
Miami, FL08-2005
Skills
Third Party Relationship Manager
Business Analytics
Project Management
Process Development/Improvement
Strategic Decision Making
Forcasting/Planning
Timeline
Third Party Relationship Manager
USAA
09.2019 - Current
Business/Reporting Analyst
USAA
07.2014 - 09.2019
Senior Administrative Assistant
USAA
11.2009 - 07.2014
Associate of Arts - Business
Miami Dage College
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