Coleen Houston
Sales Associate
Milford,OH
Summary
Dynamic Sales Associate with a proven track record at Vonderhaar Fireplace Stoves & Masonry, excelling in customer service and sales strategies. Recognized for boosting customer satisfaction and loyalty through exceptional engagement and product knowledge. Skilled in inventory management and team collaboration, consistently achieving sales goals while fostering lasting relationships.
Overview
11
11
years of professional experience
Work History
Sales Associate
Vonderhaar Fireplace Stoves & Masonry
11.2014 - Current
- Assisted customers in selecting appropriate fireplace and masonry products based on needs and preferences.
- Maintained product displays, ensuring alignment with company standards and enhancing customer engagement.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy and compliance with procedures.
- Provided exceptional post-sale support, addressing customer inquiries to enhance satisfaction and loyalty.
- Collaborated with team members to streamline inventory management processes, optimizing stock levels and reducing waste.
- Trained new associates on product knowledge and sales techniques to improve overall team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Princeton High School
Sharonville, OH06-1983
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- Sales expertise
- Sales strategies
- Professional demeanor
- Shipment processing
- Cold calling
- Friendly and outgoing
Timeline
Sales Associate
Vonderhaar Fireplace Stoves & Masonry
11.2014 - Current
High School Diploma -
Princeton High School