Summary
Overview
Work History
Education
Skills
Timeline
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COLEMAN THOMAS

RADFORD,USA

Summary

Experienced IT professional with a strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Recognized for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results. Proven track record in ensuring the smooth operation of IT systems and providing exceptional support to end-users.

Overview

13
13
years of professional experience

Work History

IT Specialist

US ARMY
09.2022 - Current
  • Currently charged with pivoting a legacy non-technical Service Desk into a highly performing Tier 1 Operations Center via mentorship, training, and certification of existing staff ensuring an internal pipeline of available promotes
  • Responsible for promotion of 50% of legacy staff once certification goals were met to various roles throughout organization saving 30% in recruitment costs and creating additional operational efficiencies due to institutional knowledge of environment
  • Oversee professional services management duties including daily reporting, status, schedule/timelines, team leadership, and strategic direction of Monitoring and Operations Center teams
  • Previously responsible for daily supervision of critical on-premises and cloud infrastructure supporting a managed services provider to Army and Air Force tenants in pursuit of their objectives including web, application, database, and serverless offerings through IaaS, DCaas, and Saas offerings
  • Oversaw buildout, eventual deployment, and project management for cost, timeliness, and performance of cloud hyper-converged stacks, for OCONUS solutions in the Pacific and European theatres

Storage/Virtualization Engineer/Team Lead

TEKSYSTEMS
10.2016 - 03.2023
  • Previously responsible for delivery of professional services to Federal agencies in support of projects including NetApp, HP, Tintri, and Pure storage, Cisco, HP, and Dell compute, and VMware virtualization, Windows and Linux server administration, and SQL/Oracle RAC databases
  • Oversaw professional services management duties including reporting, project status, schedule and timelines, and procurement needs which led to 40% reduction in annual support costs for new hardware
  • Supervised a team of storage/virtualization engineers supporting onsite and cloud infrastructure environments totaling 130 ESXI hosts running 2,000 virtual machines/containers across 6 virtualized environments for CONUS/OCONUS
  • Assured audit compliance with all relative US Army/DoD IAVA, STIG, RMF, DIACAP, CCRI, NIST requirements with respect to process, patches, documentation, hardening, and ad hoc requirements

Desktop/Vulnerability Management Administrator

DELOITTE CONSULTING LLC
02.2013 - 10.2016
  • Monitored and patched Windows and Linux server environments to maintain baseline compliance standards for Cybersecurity
  • Worked within Microsoft Endpoint Configuration Management to automate patching windows to lower production downtimes for patching related process
  • Installed, maintained, and repaired workstations, laptops, thin-clients, and zero-clients for a user population of approximately 250 employees
  • Re-imaged laptops, workstations, and thin clients utilizing Army Gold Master imaging software for DoD compliance

Service Desk Analyst/Team Leader

DELOITTE CONSULTING LLC
02.2012 - 02.2013
  • Assisted DoD clients with application/infrastructure failures within incident/change management to ensure rapid response and client satisfaction
  • Fostered process improvement initiatives within BMC Remedy to cut down on after-hours on-call support through internal knowledge base development
  • Assisted Service Desk Manager in training/mentoring new-hire analysts throughout onboarding process to decrease errors and shorten learning curves
  • Became CompTIA and ITIL certified while in position, allowing move technical roles throughout organization

Education

MBA - Finance And Information Systems

Radford University
Radford, VA
01-2011

Skills

  • Infrastructure Management
  • IT Documentation
  • Information Security
  • Troubleshooting
  • Software Implementation
  • System Upgrades
  • Application Support
  • IT Risk Management
  • Team Leadership
  • Mentorship

Timeline

IT Specialist

US ARMY
09.2022 - Current

Storage/Virtualization Engineer/Team Lead

TEKSYSTEMS
10.2016 - 03.2023

Desktop/Vulnerability Management Administrator

DELOITTE CONSULTING LLC
02.2013 - 10.2016

Service Desk Analyst/Team Leader

DELOITTE CONSULTING LLC
02.2012 - 02.2013

MBA - Finance And Information Systems

Radford University

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