COLEMAN JENSON
Las Vegas,NV
Summary
Hospitable Rooms Division Manager with many years of experience. Adept at providing fantastic customer service and holding employees to excellent standards. Knowledgeable about modern computer programs and payment processing systems.
Overview
38
38
years of professional experience
Work History
Room Coordinator
ARIA HOTEL & CASINO
Las Vegas
01.2022 - Current
- Monitor and manage inventory of rooms, keeping an accurate count of available rooms to prevent overbookings
- Liaison with the front desk, reservations, housekeeping, groups and the sales department to resolve any discrepancies
- Coordinate with the housekeeping department to track room status, and updates ensuring all room are cleaned for guests
- Manage the assignment of hotel room to guests based on their preferences, special requests, and hotel occupancy
- Performs the functions of a front desk agent during peak arrival and departure periods.
Front Desk Representative
ARIA HOTEL & CASINO
Las Vegas
01.2019 - 01.2022
- Welcome, greet, interact, and assist guests in a professional manner
- Provide excellent service within the property’s service standards and brand attributes
- Respond to and resolve guest customer complaints in a timely manner and creatively solve problems.
Guest Service Manager
HOMEWOOD SUITES BY HILTON
01.2014 - 01.2019
- Oversee the daily operations of the hotel
- Handle guest complaint and resolving guest issues
- Hire, train, coach staff and manage staff schedules
- Process new hire orientation paperwork, (ie, ID Verification, I-9 Verification, Background for drug and alcohol testing)
- Develop and implement strategies to improve guest satisfaction and loyalty.
Guest Service Agent
HOMEWOOD SUITES BY HILTON
01.2012 - 01.2014
- Greeting guests, booking reservations, answering phone call, and checking guests in and out of the hotel
- Receive guest requests/complaints and took appropriate actions to resolve issues in a professional manner.
Sales Manager
HEALTH PLAN OF NEVADA (Subsidiary of Sierra Health Services)
01.2005 - 01.2009
- Successfully managed all aspects of sales on a daily basis to meet or exceed sales and revenue goals of the business
- Directed and trained sales teams in multiple locations with the focus on increasing number of sales and clients.
Sales Representative
HEALTH PLAN OF NEVADA (Subsidiary of Sierra Health Services)
01.2000 - 01.2005
- Educating clients of what the company is offering
- Assisting clients in selecting the insurance polices the best meets their needs
- Conducted group and individual meetings to enroll clients and educate clients on the insurance plans.
Associate Accountant
SIERRA HEALTH & LIFE INSURANCE (Subsidiary of Sierra Health Services)
01.1991 - 01.2000
- Supported the operations of the Accounting department with various job duties
- Assisted in preparing monthly financial statement.
Account Receivable Clerk
SIERRA HEALTH & LIFE INSURANCE (Subsidiary of Sierra Health Services)
01.1987 - 01.1991
- Billing and collecting payments from clients and customers on a monthly basis
- Track received payments and post to customer accounts on a monthly basis.
Education
Executive Diploma in Hospitality Operations -
The International School of Hospitality (TISOH)
Las Vegas, NVBachelor of Science in Finance/Management -
Jackson State University
Jackson, MSSkills
- Property Management Systems
- Maintenance Scheduling
- Reservation Management
- Guest Relations Management
- Employee supervising
- Conflict Management
Timeline
Room Coordinator
ARIA HOTEL & CASINO
01.2022 - Current
Front Desk Representative
ARIA HOTEL & CASINO
01.2019 - 01.2022
Guest Service Manager
HOMEWOOD SUITES BY HILTON
01.2014 - 01.2019
Guest Service Agent
HOMEWOOD SUITES BY HILTON
01.2012 - 01.2014
Sales Manager
HEALTH PLAN OF NEVADA (Subsidiary of Sierra Health Services)
01.2005 - 01.2009
Sales Representative
HEALTH PLAN OF NEVADA (Subsidiary of Sierra Health Services)
01.2000 - 01.2005
Associate Accountant
SIERRA HEALTH & LIFE INSURANCE (Subsidiary of Sierra Health Services)
01.1991 - 01.2000
Account Receivable Clerk
SIERRA HEALTH & LIFE INSURANCE (Subsidiary of Sierra Health Services)
01.1987 - 01.1991
Executive Diploma in Hospitality Operations -
The International School of Hospitality (TISOH)
Bachelor of Science in Finance/Management -
Jackson State University
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