ABRAHAM JUAREZ MARTINEZ
Las Vegas,NV
Summary
Hospitality professional focused on guest satisfaction, reservation management, and operational accuracy. Brings hands-on experience with room inventory, special request tracking, conflict resolution, and team training, along with daily collaboration across housekeeping, valet, and front office teams to support smooth service.
Overview
2
2
years of professional experience
Work History
Room coordinator
Park MGM
Las Vegas, Nevada
08.2026 - Current
- Supported vip room blocking and special request tracking to align room readiness with guest needs.
- Reviewed daily arrival lists and adjusted room inventory priorities to support operational flow.
- Helped resolve room assignment conflicts through coordination with resort departments.
- Identified process improvement opportunities within department operations and shared recommendations for review.
GUEST SERVICE AGENT
PARK MGM
Las Vegas, Nevada
02.2026 - 08.2026
- Delivered exceptional guest service by efficiently managing check-ins, check-outs, room assignments, and guest requests while ensuring a seamless hospitality experience.
- Resolved guest concerns promptly and professionally, contributing to high customer satisfaction in a fast-paced resort environment.
- Processed reservations, payments, and account transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with housekeeping, valet, and other hotel departments to deliver timely service and improve overall guest experience.
CHIEF CLERK RELIEF
FLAMINGO LAS VEGAS
Las Vegas, Nevada
09.2024 - 09.2025
- Monitored team performance to ensure accuracy, efficiency, and compliance with inventory procedures and company standards.
- Assisted with inventory control by tracking stock levels, coordinating supply orders, and resolving discrepancies to maintain accurate inventory.
- Led inventory teams by supervising operations to ensure workflow and productivity.
- Supported onboarding and training of new team members, facilitating integration and enhancing overall team performance.
- Fostered collaborative work environment, contributing to process improvements and enhancing operational efficiency.
Education
HIGH SCHOOL DEPLOMA -
RANCHO HIGH SCHOOL
Las Vegas, NV05-2023
Skills
- Reservation management
- Property management software
- Exceptional customer service
- Property management software
- New hire onboarding and training
- Interpersonal and communication skills
- Property management software
Accomplishments
- TEAM LEADERSHIP RECOGNITION FLAMINGO HOTEL AND CASINO
- GUEST SATISFACTION EXCELLENCE AWARD FLAMINGO HOTEL AND CASINO
- Acknowledged for stepping into a leadership role during high-volume shifts, helping train new front desk staff, and ensuring smooth day-to-day operations in the supervisor's absence.
- Honored for contributing to a significant improvement in guest satisfaction scores through attentive service, quick problem resolution, and positive
Timeline
Room coordinator
Park MGM
08.2026 - Current
GUEST SERVICE AGENT
PARK MGM
02.2026 - 08.2026
CHIEF CLERK RELIEF
FLAMINGO LAS VEGAS
09.2024 - 09.2025
HIGH SCHOOL DEPLOMA -
RANCHO HIGH SCHOOL