Ashley Gay
New Britain,CT
Summary
Dynamic Dining Room Manager with extensive experience in event coordination, team leadership, and customer service. Proven ability to enhance guest experiences through attention to detail and effective problem-solving.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
Work History
Dining Room Manager/Event Coordinator
Shuttle Meadow Country Club
Kensington, CT
09.2004 - 01.2026
- Supervised dining room staff to ensure exceptional guest service.
- Coordinated dining room setup for events and member functions.
- Managed reservations and guest seating arrangements effectively.
- Trained new employees on service standards and club policies.
- Monitored inventory levels for dining supplies and equipment.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Addressed customer feedback to enhance dining experiences promptly.
- Organized staff schedules to optimize coverage during peak hours.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Resolved customer complaints in a professional manner.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Supervised the staff to ensure proper service standards were met.
- Reviewed reservations and prepared tables accordingly in order to maximize seating capacity during peak hours.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Provided guidance and direction to team members regarding proper procedures for serving guests.
- Monitored food quality and presentation to ensure adherence to company standards.
- Developed effective schedules for servers and other kitchen staff members.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
- Collaborated with chefs on creating special menus for holidays or events.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Planned and organized events at a prestigious country club.
- Coordinated logistics for weddings, banquets, and corporate events.
- Communicated with vendors to secure services and supplies.
- Managed event timelines to ensure smooth execution of activities.
- Collaborated with team members to enhance guest experiences.
- Developed layouts for event spaces to optimize flow and aesthetics.
- Facilitated client meetings to understand event expectations and preferences.
- Monitored inventory of supplies and equipment for upcoming events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Education
New Britain High School
New Britain, CTSkills
- Event coordination
- Inventory management
- Customer service
- Menu planning
- Reservations management
- Event logistics
- Team leadership
- Staff training
- Communication skills
- Problem solving
- Attention to detail
- Guest relations
- Time management
- Critical thinking
- Food safety
- Order management
- Conflict mediation
- Team management
- Service management
- Fine dining experience
- Work scheduling
- Event planning
- Point of sale management
- Reservation management
- Wine pairing
- Food presentation
- Complaint handling
- Bartending expertise
- Employee scheduling
- Table setting expertise
- Collaboration and teamwork
- Serve customers
- Relationship building
- Professional demeanor
- Food plating and presentation
- Food preparation
- Professionalism
- POS terminal operation
Timeline
Dining Room Manager/Event Coordinator
Shuttle Meadow Country Club
09.2004 - 01.2026
New Britain High School