Eileen Matera
Cape Coral,USA
Summary
Experienced dining room manager at Papa Joe’s Italian Restaurant specializing in customer service and staff training. Demonstrated success in improving service quality and maximizing employee performance. Proficient in payroll administration and inventory management, consistently achieving outstanding results and promoting a collaborative team atmosphere.
Overview
25
25
years of professional experience
1
1
Certification
Work History
dining room manager
PAPA JOE’S ITALIAN RESTAURANT
01.2012 - Current
- Provided exceptional customer service to enhance guest experience
- Conducted analysis to support key operational decisions
- Perform office procedures
- Leveraged Microsoft Office for efficient administrative management
- Use motivational approaches to increase job performance/customer satisfaction
- Perform payroll duties
- Employee scheduling
- Responsible for ordering and maintaining inventory
- Manage processing of daily information and inform upper management of any new trends
- Advertise and coordinate special events
- Employee compliance with policies and procedures
- Conduct employee evaluations; make promotion recommendations
- Manage employee performance
- Hiring employees and processing paperwork
- Certified State Food Safety Manager
- Train team members in food safety
manager / EVENT COORDINATOR / ADMISTRATOR ASSISTANT
THE PALMS AT SABAL SPRINGS
01.2001 - 01.2012
- Managed staff schedules to optimize workforce efficiency and coverage.
- Developed training programs for new hires to enhance service quality.
- Coordinated activities and events promoting resident engagement and community spirit.
- Implemented quality control measures to maintain high standards of service delivery.
- Monitored compliance with safety regulations and health standards consistently.
- Monitored staff performance, addressing issues to maintain service quality.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated tasks to associates according to their skill levels.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated logistics for events, ensuring seamless operations and enhancing guest satisfaction.
- Oversaw event setup and breakdown, ensuring all equipment met safety standards.
- Created detailed event timelines, facilitating communication among team members and stakeholders.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Designed contracts, collected fees, and booked venues for events.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Managed inventory of supplies and equipment for facility operations.
- Trained new staff on procedures and best practices in caregiving.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted organizational efforts by filing, entering data and answering phones.
- Sorted and replenished inventory supplies to ensure availability. and ordered office and kitchen supplies.
Education
BFA - Studio Art
College of New Rochelle
New Rochelle, NY01.1993
Associates - Advertising & Graphic Design
Ulster County Community College
Stone Ridge, NY01.1991
Skills
- Customer service
- Employee training
- Payroll administration
- Inventory management
- Food safety certification
- Event coordination
- Staff scheduling
- Problem solving
References
Upon request
Certification
Food Manager Certification exp.01-09-28
Timeline
dining room manager
PAPA JOE’S ITALIAN RESTAURANT
01.2012 - Current
manager / EVENT COORDINATOR / ADMISTRATOR ASSISTANT
THE PALMS AT SABAL SPRINGS
01.2001 - 01.2012
BFA - Studio Art
College of New Rochelle
Associates - Advertising & Graphic Design
Ulster County Community College