Erica Harwood
Cape Coral
Summary
Dynamic Dining Room Manager at The Nest Golf Club with a proven track record in enhancing customer satisfaction and resolving complaints effectively. Skilled in food safety and compassionate patient care, I foster teamwork and optimize operations, ensuring a seamless dining experience while training staff to uphold high standards of service.
Overview
23
23
years of professional experience
Work History
Dining Room Manager
The Nest Golf Club
4450 Pelicans Nest Drive
07.2018 - 03.2025
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
Bartender Shift Manager
MyPlace Bar
New York, NY
04.2016 - 04.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Certified Nursing Assistant
Arbor Manor Rehabilitation & Nursing Center
Jackson, MI
02.2002 - 11.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Concord High School
Concord, MI06-2000
Skills
- Complaint handling
- Customer service
- Food safety
- Leadership trained
- Highly reliable
- Team player attitude
- Patient care
- Compassionate
- Basic life support
- Strong customer service
Timeline
Dining Room Manager
The Nest Golf Club
07.2018 - 03.2025
Bartender Shift Manager
MyPlace Bar
04.2016 - 04.2018
Certified Nursing Assistant
Arbor Manor Rehabilitation & Nursing Center
02.2002 - 11.2008
High School Diploma -
Concord High School