Summary
Overview
Work History
Education
Skills
Timeline
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Erica Harwood

Cape Coral

Summary

Dynamic Dining Room Manager at The Nest Golf Club with a proven track record in enhancing customer satisfaction and resolving complaints effectively. Skilled in food safety and compassionate patient care, I foster teamwork and optimize operations, ensuring a seamless dining experience while training staff to uphold high standards of service.

Overview

23
23
years of professional experience

Work History

Dining Room Manager

The Nest Golf Club
07.2018 - 03.2025
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Optimized workflow by cross-training employees in various roles throughout the dining room operation.

Bartender Shift Manager

MyPlace Bar
04.2016 - 04.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Certified Nursing Assistant

Arbor Manor Rehabilitation & Nursing Center
02.2002 - 11.2008
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

High School Diploma -

Concord High School
Concord, MI
06-2000

Skills

  • Complaint handling
  • Customer service
  • Food safety
  • Leadership trained
  • Highly reliable
  • Team player attitude
  • Patient care
  • Compassionate
  • Basic life support
  • Strong customer service

Timeline

Dining Room Manager

The Nest Golf Club
07.2018 - 03.2025

Bartender Shift Manager

MyPlace Bar
04.2016 - 04.2018

Certified Nursing Assistant

Arbor Manor Rehabilitation & Nursing Center
02.2002 - 11.2008

High School Diploma -

Concord High School

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Erica Harwood