Hi, I’m
Evonne Hodnett
Overland Park,KS
Summary
Dynamic Dining Room Manager with a proven track record at Lakeview Village Retirement, enhancing customer satisfaction and resolving complaints with professionalism. Expert in wine pairing and customer service, I excel in fostering a culture of excellence and safety. Skilled in team management and training, I significantly elevate dining experiences.
At Lakeview Village Retirement, I spearheaded a team to elevate dining excellence, enhancing customer satisfaction through expert complaint handling and meticulous service management. My leadership and wine pairing knowledge significantly contributed to a culture of high standards and professionalism, embodying a blend of strategic planning and genuine guest relations expertise.
Proven leader and efficient Dining Room Manager at Lakeview Village Retirement, adept in elevating guest satisfaction through exceptional service management and complaint resolution. Expert in wine pairing and fostering teamwork, I significantly enhanced dining experiences by implementing rigorous training programs and maintaining high sanitation standards.
Overview
6
years of professional experience
1
Certification
Work History
Lakeview Village Retirement
Dining Room Manager
12.2018 - Current
Job overview
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
Education
Shawnee Mission North High SchoolOverland Park, KS
High School Diploma
05.2021
University Overview
Student Council
US Latino Literature
Theater
Choir
Lakeview Village Catlett Scholarship
Skills
- Wine pairing knowledge
- Complaint Handling
- Interior design knowledge
- Customer Service
- Food safety knowledge
- Leadership trained
- Housekeeping
- Team Management
- Sanitation Standards
- Food presentation
- Guest Relations
- Inventory Control
- Employee Scheduling
- Work Scheduling
- Fine dining experience
- Order Management
- Menu Planning
- Table setting expertise
- Reservation Management
- Service Management
- Conflict Mediation
- Language proficiency
- Catering understanding
- Payment processing understanding
- Closing reports expert
- Employee Performance Evaluations
- POS Terminal Operation
- Problem-Solving
- Reliable and Responsible
- Collaboration and Teamwork
- Critical Thinking
- Money Handling
- Safe Food Handling
- Relationship Building
- Calm and Pleasant Demeanor
- Scheduling Staff
- Employee Supervision
- Delegating Assignments and Tasks
- Work Planning and Prioritization
- Supply Ordering and Management
- Monitoring Food Preparation
- Coaching and Mentoring
- Conflict Resolution
- Recruitment and hiring
- Kitchen equipment operation and maintenance
- Scheduling
- Quality Control
- Strategic Planning
- Training and Onboarding
- Quality Assurance
- Managing Deliveries
- Anticipating Problems
- Purchasing
- Managing Reservations and Large Parties
- Catering Services
- Performance Improvement
- Workflow Planning
- Front of House Management
- Investigating Complaints
- Health Code Compliance
- Sanitation
- Portion Control
- Kitchen staff coordination
- Back of House Management
- Expense Tracking
- Budget Administration
- Liquor Law Compliance
- Service Delivery Management
Certification
CPR Certification
Timeline
Dining Room Manager
Lakeview Village Retirement
12.2018 - Current
Shawnee Mission North High School
High School Diploma
CPR Certification
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