Jacopo Maria Sensoli
New York,NY
Summary
Proven leader with a track record of enhancing customer satisfaction at Piccola Cucina. Consistently achieved high Wine sales through effective customer engagement and product knowledge. Leveraged language proficiency and fine dining expertise to elevate guest experiences, ensuring a culture of excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Piccola Cucina
New York, NY
01.2017 - Current
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Professional Ballet Dancer
New Jersey Ballet
Florham Park, NJ
11.2021 - 05.2022
- Demonstrated adaptability when working with guest artists or new collaborators entering the company dynamic.
- Cultivated productive relationships with coaches and teachers during private lessons geared towards individualized growth.
- Increased audience engagement by incorporating emotive storytelling and powerful stage presence in each performance.
- Enhanced performance quality by refining choreography and consistently practicing technical skills.
Education
Sommelier -
The Sommelier Society of America
New York, NY08.2021
High School Diploma -
Liceo Scientifico E.Amaldi
Rome, IT07.2015
Ballet Trainee Program
Joffrey Ballet School - American Ballet Center
New York, NY06.2021
Skills
- Wine pairing knowledge
- Language proficiency- Italian, English, Spanish
- Wine history knowledge
- Customer Service
- Food safety knowledge
- Team Management
- Fine dining experience
- Reservation Management
- POS Terminal Operation
- Teamwork and Collaboration
- Safe Food Handling
- Wine Tasting Expertise
- Wine Service Management
Certification
Qualifying Certificate in Food Protection- New York City Department of Health and Mental Hygiene
Timeline
Professional Ballet Dancer
New Jersey Ballet
11.2021 - 05.2022
Dining Room Manager
Piccola Cucina
01.2017 - Current
Sommelier -
The Sommelier Society of America
High School Diploma -
Liceo Scientifico E.Amaldi
Ballet Trainee Program
Joffrey Ballet School - American Ballet Center