Scott Demoise
Beaver,PA
Summary
Motivated Dining Room Manager with 20 years of experience in Restaurant industry. Successful at leadership and multitasking with outstanding eye for detail and extensive knowledge of streamlining dining room functions. Committed to professional aesthetics and top-of-the-line customer service.
Overview
18
18
years of professional experience
Work History
Dining Room Manager
Seven Oaks Country Club
05.2022 - 02.2024
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Interview potential new employees
Server/Bartender/Trainer
Wooden Angel
10.2005 - 05.2022
- In charge of ordering wine and beer
- Employee training
- Took care of banquets, parties, weddings or other events
- In charge of daily menu and weekly specials
- Prepared schedules for servers, bartenders, and hostess
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Sales/Marketing
St. Vincent
Latrobe, PA 2003
High School Diploma -
Franklin Regional Senior High School
Murrysville, PA05.2000
Skills
- Wine pairing knowledge
- Complaint Handling
- Food safety knowledge
- Leadership trained
- Team Management
- Employee Scheduling
- Team Leadership
- Menu Planning
- Table setting expertise
- Reservation Management
- Service Management
- POS Terminal Operation
- Customer Service
Timeline
Dining Room Manager
Seven Oaks Country Club
05.2022 - 02.2024
Server/Bartender/Trainer
Wooden Angel
10.2005 - 05.2022
Sales/Marketing
St. Vincent
High School Diploma -
Franklin Regional Senior High School
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