Saba C. Bantugan
Myrtle Beach,SC
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Personable, reliable, and strong at maintaining relationships.
Overview
24
24
years of professional experience
Work History
Dining Room Manager
Lakes at Litchfield
Pawleys Island, South Carolina
12.2024 - Current
- Trained staff on hospitality standards and service routines.
- Supervised table setup, cleanup, and dining room presentation.
- Resolved resident dining concerns with calm, professional service.
- Monitored food service supplies and dining room readiness.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Participated in local community activities related to promoting the business.
- Trained new employees to perform duties.
- Created entire side work program for team members.
- Built strong relationships with members in our community.
- Ensured that all dining areas were well maintained and organized.
- Reviewed reservations and prepared tables accordingly in order to maximize seating capacity during peak hours.
- Coordinated vendor deliveries and stocked products accordingly.
Wait Staff Member
Lee’s Inlet Kitchen
Murrells Inlet, SC
09.2002 - Current
- Delivered exceptional customer service in a high-volume environment to ensure an enjoyable guest experience and professionally resolve any complaints.
- Operated POS terminals to input orders accurately, process cash/card payments, split bills, and manage separate checks.
- Demonstrated deep menu knowledge to make recommendations, pitch daily specials, and communicate allergy restrictions clearly to the kitchen.
- Multi-tasked under pressure to guarantee timely order delivery, anticipate guest needs, and maintain a highly organized section.
- Supported team operations by assisting other waitstaff, refilling drinks, delivering food, and executing opening/closing cleaning duties.
- Trained and onboarded new employees on restaurant procedures, safety standards, and plating techniques.
Office Manager
Southern Cinderella’s Professional Cleaning
Murrells Inlet, SC
04.2022 - 12.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Click Up to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Event Manager
Blossoms Events
Murrells Inlet, SC
07.2014 - 11.2021
- Coordinated with vendors to ensure timely delivery of materials for events.
- Created detailed timelines for the execution of each event.
- Oversaw all aspects of event production from conception through completion.
- Provided support to attendees before, during, and after the event as needed.
- Maintained relationships with existing partners while cultivating new ones.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Served as primary contact person responsible for responding to inquiries about events.
- Organized venues, guest lists, catering and event timelines.
- Conducted and scheduled tours for prospective wedding clients, showcasing amenities and features.
- Built relationships with potential and booked clients.
- Provided detailed information on pricing and packages.
- Provided answers to any questions through the booking process to secure a booking.
- Attended and participated in industry events.
- Conducted post-event evaluations, gathering feedback to measure success and identify areas for improvement.
- Designed contracts, collected fees, and booked venues for events.
Education
Bachelor of Arts - Early Childhood Education
Coastal Carolina University
Conway, SC12-2007
Skills
- Vendor engagement
- Staff management
- Policy development
- Event planning
- Client relations
- Staff supervision
- Clear communication
- Partnership development
- Customer service
- Event coordination
- Relationship building
- Inventory control
- Scheduling
- Attention to detail
- Leadership presence
Timeline
Dining Room Manager
Lakes at Litchfield
12.2024 - Current
Office Manager
Southern Cinderella’s Professional Cleaning
04.2022 - 12.2024
Event Manager
Blossoms Events
07.2014 - 11.2021
Wait Staff Member
Lee’s Inlet Kitchen
09.2002 - Current
Bachelor of Arts - Early Childhood Education
Coastal Carolina University