Jasmine Best
Punta Gorda,FL
Summary
Dynamic leader and problem-solver with a proven track record at Legacy at Park Crescent, enhancing customer satisfaction and fostering a culture of excellence. Skilled in event planning and customer service, I've successfully increased revenue through special events and improved team efficiency. Expert in fostering guest relations and leading teams to exceed operational goals.
Overview
6
6
years of professional experience
Work History
Dining Room Manager
Legacy at Park Crescent
08.2014 - 01.2019
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Increased revenue by organizing special events such as wine tastings, themed dinners, and holiday celebrations.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
- Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Contributed to marketing efforts by working closely with management to create promotional materials highlighting unique offerings within the dining room experience.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Led planning, set up and takedown for special events.
- Maintained accurate financial records through diligent tracking of sales data, labor costs, and inventory levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Housekeeper
Legacy at Park Crescent
06.2014 - 08.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Server
Legacy at Park Crescent
06.2013 - 06.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Political Science
University of Buffalo
Buffalo, NyPsychology
University of Buffalo
Buffalo, NySkills
- Complaint handling
- Customer service
- Food safety
- Leadership trained
- Housekeeping
- Team management
- Sanitation standards
- Food presentation
- Interior design
- Guest relations
- Payment processing
- Inventory control
- Employee scheduling
- Work scheduling
- Fine dining experience
- Event planning
- Order management
- Menu planning
- Marketing
- Table setting expertise
- Reservation management
- Vendor negotiation
- Conflict mediation
- Strong leadership
- Point of sale management
- Employee performance evaluations
- Teamwork
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Active listening
- Team leadership
- Adaptability and flexibility
- Decision-making
- Relationship building
- Calm and pleasant demeanor
- Scheduling staff
- Coaching and mentoring
- Conflict resolution
- Recruitment and hiring
- Operations management
- Goal setting
- Professionalism
- Hospitality management
- Staff supervision
Timeline
Dining Room Manager
Legacy at Park Crescent
08.2014 - 01.2019
Housekeeper
Legacy at Park Crescent
06.2014 - 08.2014
Server
Legacy at Park Crescent
06.2013 - 06.2014
Political Science
University of Buffalo
Psychology
University of Buffalo