Colene McNerney

Professional residential concierge specializing in the management of diverse property portfolios and customized support.

• Managed property inspections to ensure security and optimal performance.
• Coordinated emergency responses and third-party services efficiently.
• Deliver personalized services, emphasizing discretion and tailored support.

Developed and implemented inclusive labor model focused on teamwork and accountability, enhancing staff productivity and retention.

• Maintained exemplary on-course customer service and sales standards, consistently meeting or exceeding guest experience and satisfaction targets.
• Managed logistics for daily operations and high-volume tournament events, coordinating across departments for seamless execution.
• Directed critical business functions including staff scheduling, inventory management, uniform procurement, and team training.

Orchestrated comprehensive, high-level administrative operations for a 500+ personnel department during resort’s pre-opening and inaugural year.

• Optimized executive performance strategically managing complex calendars, communications, meetings and travel itinerary.
• Played an integral role in creating and implementing Standard Operating Procedures (SOPs) for event service, banquet and technology operations.
• Managed financial reconciliation, budgeting, and forecasting reports for high-volume sales and operational activities.
• Directed a team of 12 administrative assistants, ensuring departmental efficiency and a collaborative work environment.

Pioneered the development of administrative infrastructure for newly established division ensuring seamless integration with existing internal departments and clients.

• Coordinated daily office operations, managing vendor relations, inventory procurement, and facility maintenance to ensure operational continuity.
• Delivered operational support by coordinating schedules and travel, administering payroll and accounting, and overseeing operational reports to facilitate efficiency.
• Assisted in developing and launching marketing collateral to strengthen brand presence.