Summary
Overview
Work History
Education
Skills
Education Certifications
Other Professional Experiences
References
Timeline
Generic

Colethia Williams

Houston,Texas

Summary

Customer-oriented Beauty Consultant, building relationships with customers of all backgrounds and driving sales with targeted, client-forward beauty service.

Overview

13
13
years of professional experience

Work History

Beauty & Wellness Consultant

Walgreens
02.2023 - Current
  • Recruited to promote and sell own beauty brands, drugstore skincare, cosmetics, and haircare
  • Proactively outreached to clients to accelerate sales and upsell products while elevating the brand experience.

Beauty Advisor

Sephora
09.2022 - 02.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Client-facing role responsible for providing courteous and seamless personalized service
  • Provided expert advice to clients demonstrating makeup application in color and skincare.

Prestige Beauty Advisor

Ulta Beauty
08.2021 - 09.2022
  • Promoted from Prestige Advisor to Beauty Advisor within two months of working in the company
  • Accountable for guiding customers throughout their beauty journey, delivering exceptional experiences while driving brand loyalty and recognition.

Beauty Consultant

Walgreens
08.2018 - 10.2020
  • Recruited to promote and sell own beauty brands, drugstore skincare, cosmetics, and haircare
  • Proactively outreached to clients to accelerate sales and upsell products while elevating the brand experience.

Customer Service Associate Appliances

Lowes
09.2017 - 02.2018
  • Interacted directly with customers through phone, chat, and email to accomplish business objectives
  • Showcased expertise in appliances, sales, and current credit promotions.

Cashier/Color Consultant

Sephora
07.2016 - 07.2017
  • Client-facing role responsible for providing courteous and seamless personalized service
  • Provided expert advice to clients demonstrating makeup application in color and skincare.

Customer Service Specialist

JCPenney
10.2015 - 07.2016
  • Joined the company to provide customers with a seamless onboarding experience by greeting and assisting them.

Customer Service Specialist

JCPenney
08.2013 - 04.2015
  • Acted as the primary point of contact to customers providing support and response on time
  • Pivotal in establishing a culture of openness, positive communication, and continuous learning.

Visual Support/Sales Associate

Versona Accessories
08.2012 - 07.2013
  • Sales Associate responsible for ensuring that each client received outstanding customer service while consistently achieving monthly sales targets.

Sales Associate

T-Mobile
11.2011 - 08.2012
  • Hired to develop and deliver positive customer relationships making the store experience interactive, engaging, and reassuring.

Beauty Advisor

Macy's
04.2011 - 09.2011
  • Hired to provide a differentiated customer experience, winning additional sales personalized service and brand product offerings.

Education

No Degree - Pharmacy

Texas School of Business
Houston, TX
06.2008

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Sales expertise
  • Retail store support
  • Brand representation
  • Product Education
  • Client Relationship Building
  • Makeup Application Techniques
  • Cashier experience

Education Certifications

  • Diploma in Pharmacy Technician Graduate, Texas School of Business, 2008
  • Aldine Senior High School Diploma, Aldine Senior High School, 2007
  • Forklift Certification

Other Professional Experiences

  • Campus Monitor, Caraway Elementary School, 03/01/21, 08/01/21
  • Machine Operator, Goodman Industries, 2018
  • Order Selector, Gordon Food Service, 09/01/17, 02/01/18
  • Merchandise Flow Team Member, Target, 2010, 2011
  • Geek Squad Covert Agent Dispatcher, NCO Group, 2009, 2010
  • Merchandiser/MCA, Sears, 2009

References

References available upon request.

Timeline

Beauty & Wellness Consultant

Walgreens
02.2023 - Current

Beauty Advisor

Sephora
09.2022 - 02.2023

Prestige Beauty Advisor

Ulta Beauty
08.2021 - 09.2022

Beauty Consultant

Walgreens
08.2018 - 10.2020

Customer Service Associate Appliances

Lowes
09.2017 - 02.2018

Cashier/Color Consultant

Sephora
07.2016 - 07.2017

Customer Service Specialist

JCPenney
10.2015 - 07.2016

Customer Service Specialist

JCPenney
08.2013 - 04.2015

Visual Support/Sales Associate

Versona Accessories
08.2012 - 07.2013

Sales Associate

T-Mobile
11.2011 - 08.2012

Beauty Advisor

Macy's
04.2011 - 09.2011

No Degree - Pharmacy

Texas School of Business

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Colethia Williams