Devine Southall
Vicksburg,MS
Summary
Seasoned retail associate with 4 years of experience, Worked directly with customers providing fast, Friendly and precise service via monetary transactions, received and distributed merchandise and took inventory management. Assisted and trained fellow associates as needed. Meanwhile maintaining accurate log sheets detailing daily activities, scanning inventory, and taking exact counts of supply. Strong problem-solving skills, positive work ethic, and adaptability in most situations, great communication and public speaking skills. Proficient in most basic computer programs including, Microsoft Office, Word, Excel, PowerPoint, and also Spreadsheet. Motivated and eager to gain more knowledge and experience in leadership roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty & Wellness Consultant
Walgreens
Vicksburg, MS
08.2024 - Current
- Built a loyal clientele base through exceptional customer service skills including attentiveness, empathy, and patience.
- Organized engaging community events promoting awareness of various health topics leading to increased interest in wellness consulting services.
- Boosted company"s reputation within the industry by presenting at conferences, contributing articles to publications, and networking with other professionals.
- Increased client base by developing targeted marketing materials highlighting the benefits of wellness consulting services.
- Met or exceeded monthly revenue and training goals.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
RESIDENT MANAGER
Warren Yazoo Behavioral Health
Vicksburg, MS
08.2023 - Current
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Managed daily operations, ensuring smooth functioning of the residential complex.
SUCCESSOR/TEMP LEAD
Walmart
Vicksburg, MS
03.2024 - 07.2024
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
CUSTOMER SERVICE REPRESENTATIVE
Walmart
Vicksburg, MS
08.2020 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Loan Payee
Tower Loan
05.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Psychology
Hinds Community College
Raymond, MS05.2027
Skills
- Communication Skills
- Patience
- Punctuality
- Time Management
- Tech-savvy
- Extremely Proactive
- Digital communication
Certification
CPI certified & CPR certified
Timeline
Beauty & Wellness Consultant
Walgreens
08.2024 - Current
SUCCESSOR/TEMP LEAD
Walmart
03.2024 - 07.2024
RESIDENT MANAGER
Warren Yazoo Behavioral Health
08.2023 - Current
Loan Payee
Tower Loan
05.2023 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Walmart
08.2020 - 02.2024
Psychology
Hinds Community College