Veronica-Jade Lane
Sahuarita ,Arizona
Summary
- Highly experienced Beauty Consultant with 10+ years of experience in cosmetics and skincare with a true passion and talent for makeup artistry exceptional record of customer service and client satisfaction. Adept at perceiving individual clients' unique skin tone and corresponding makeup needs and recommending products accordingly to work well independently or as part of a cosmetology professional team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Beauty Wellness Consultant
Walgreens
07.2019 - Current
- Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Provided expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet.
- Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal
- Engages with omni-channel solutions to enhance customer engagement/experience.
- Locates products in other stores or online if unavailable in the store.
- Achieved exceeded sales goals
- Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals.
- Consistently focuses on link-selling and up-selling with customers
- Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
- Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
- Implements company asset protection procedures to identify and minimize profit loss.
- Processes sales for customers and/or employee purchases on cash register.
- Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
- Introduce MyWalgreensCreditCard and recommend the great benefits of having the card and great rewards
Certified Makeup Artist
Sephora
01.2016 - 06.2019
- Win clients loyalty.
- Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
- Share skincare, makeup or fragrance knowledge to build the sale and basket
- Inspire Clients through demonstrating products and application of products to drive sales.
- Introduce complimentary services to the client and assist to uplift the average basket sales.
- Apply Sephora Attitude with the use of digital tools to enhance the clients experience.
Certified Clarisonic Skincare Specialist
L’Oréal Macy’s Impulse Beauty
09.2014 - 08.2016
- Demonstrate and Introduce Clarisonic’s Most Advanced Device Smart Profile UpliftTM with New Firming Action Skincare Device
- Meet and make a connection with customers; initiate service consultations by asking open-ended questions to learn the customers' preferences and buying/service needs
- Take initiative to present and sell merchandise in a professional and proficient manner through artistry, product demonstration focusing on the features and benefits of the product line
- Inspire the customer to buy, celebrate the purchase, and create a lasting positive impression of you, Macy's, and the purchase
- Drive sales by consistently traffic stopping and demonstrating exceptional Selling Skills, ensuring the customer is always the priority
- Communicate with Counter Manager and Sales Manager on ways to help drive the business
- Demonstrate commitment and ability to build customer relationships and loyalty through personal interaction and maintenance of a client file.
- Ensure that all merchandise, testers, hygiene standards and demonstration stations are maintained and set to company standards
- Ensure merchandising and operational standards are upheld and in compliance with Macys Beauty expectations
- Perform other customer facing duties as needed
- Regular, dependable attendance and punctuality.
Certified M.A.C Makeup Artist
M.A.C Cosmetics
09.2011 - 03.2013
- Provided exceptional artistry and communication skills to provide well-executed and expedient make-up application.
- Provided welcoming, personal, professional service to all customers at all times
- Demonstrated effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive
- Suggested groups of appropriate products and colours to meet and exceed customers’ needs
- Assisted customers with product and services selection and information
- Performed professional and appropriate makeup applications to achieve the look the customer desires.
- Informed customers of available services, MAC consciousness programs and philosophies
- Obtained customer data for MAC Addict book or other client list as required
- Meet individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives
- Adhere to current “good counter practices”
Education
Diploma -
Woodrow Wilson High School
3950 Chesapeake St NW, Washington, DC 2001606.1997
Skills
- design skills and knowledge
- the ability to work well with your hands
- artistic and creative flair
- the ability to work well with others
- to be thorough and pay attention to detail
- to be flexible and open to change
- excellent verbal communication skills
- the ability to use your initiative
Accomplishments
- Archived “Certification of Recognition” for being the third top seller of the L'Oréal Dermatological Beauty Brands in 2022 within their respective territory
Certification
• CERTIFICATE OF ACHIEVEMENT
FOR COMPLETION OF L'ORÉAL ACD
•VICHY LAROCHPOSAY Cerave
LABORATOIRE DERMATOLOCIQUE
CERTIFICATE OF RECOGNITION
Spring 2022
•VICHY LAROCH POSAY Cerave
LABORATOIRE DERMATOLOCIQUE
CERTIFICATE OF RECOGNITION
Spring 2023
Timeline
Certified Beauty Wellness Consultant
Walgreens
07.2019 - Current
Certified Makeup Artist
Sephora
01.2016 - 06.2019
Certified Clarisonic Skincare Specialist
L’Oréal Macy’s Impulse Beauty
09.2014 - 08.2016
Certified M.A.C Makeup Artist
M.A.C Cosmetics
09.2011 - 03.2013
Diploma -
Woodrow Wilson High School
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