Coleton Blair
Broken Arrow,OK
Summary
Dynamic professional with extensive experience in fraud prevention and customer service, notably at Chase Bank. Proven expertise in Regulation E compliance and identity theft prevention, complemented by strong coaching abilities. Adept at enhancing team performance and ensuring customer satisfaction through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Part time Cook
Mainstream Tavern
Broken Arrow, OK
12.2025 - Current
- Prepared high-quality meals to meet customer expectations in fast-paced kitchen.
- Managed food safety and sanitation practices consistently.
- Ensured timely service during peak hours, contributing to enhanced customer satisfaction.
Fraud Specialist
Chase Bank
Plano, U.S
08.2021 - 10.2025
- Full Time - Fraud Specialist. / Inbound & Outbound Calls.
- Ensured compliance with Regulation E for electronic money movement, safeguarding customer transactions.
- Skills: Regulation E
- Electronic Money Movement
- Deposit Review
- Online Claims, Identity Theft, Account Take Over, Elder Abuse, SAR, CTR, I was a Subject Matter Expert (SME) & would frequently shadow my team members and coach them
- Collaborated with team members to improve knowledge sharing and develop skills, enhancing overall team capability.
- Managed fraud investigations remotely, facilitating effective team communication and case resolution.
Teller
Greater Texas Federal Credit Union
Dallas, TX
07.2021 - 08.2021
- Processed deposits, withdrawals, payments, and transfers with attention to accuracy and member satisfaction.
- Assisted members with transactions in person, over the phone, and at drive-through.
- Sold money orders, cashier's checks, stamps, and gift cards, enhancing member convenience and meeting diverse financial needs.
- Facilitated address changes, check orders, and debit card creation, ensuring members had updated information and access to banking services.
- Balanced cash drawer accurately at the end of each day.
Member Service Representative
Southwest Airlines Federal Credit Union
Farmers Branch, Texas
06.2020 - 02.2021
- Educated members on available credit union products and services, enhancing their understanding and usage.
- Assisted members with account inquiries and processed transactions, ensuring accurate and timely service.
- Utilized software and tools to streamline processes, improving overall service delivery.
Server
The Rustic
Dallas, Texas
03.2018 - 03.2020
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Coordinated service for multiple tables, ensuring timely food and beverage delivery to optimize dining experience.
- Trained new servers on menu details and service protocols, improving team knowledge and service quality.
Claims Representative
Sykes Call Center
Fort Smith, Arkansas
10.2015 - 12.2017
- Processed fraud and non-fraud claims by reviewing supporting documents and verifying information to ensure accuracy.
- Supported clients affected by identity theft, providing necessary guidance.
- Identified customer needs to streamline assistance and improve service delivery.
- Simplified complex information to improve customer understanding of funds availability and check verification requests.
- Facilitated customer transactions including funds transfers, stop payments, and ATM fees.
- Managed inquiries regarding debit card usage, limits, checking, and savings accounts.
Manager
Lucas Diner
Fort Smith, Arkansas
08.2013 - 07.2015
- Managed team logistics, ensuring all resources were in place for upcoming assignments.
- Coordinated contests to promote team engagement and collaboration. and skill-building exercises to enhance teamwork.
- Handled customer discrepancy resolutions promptly to sustain satisfaction.
Education
Highschool Diploma -
Roland High School
Roland, OKSkills
- Culinary skills
- Food preparation
- Sanitation and cleaning
- Regulation E compliance
- Electronic funds transfer
- Deposit analysis
- Online claims processing
- Identity theft prevention
- Account takeover management
- Elder abuse awareness
- Suspicious activity reporting (SAR)
- Currency transaction reporting (CTR)
- Subject matter expertise
- Coaching and mentoring
Skills
● Relection Workspace
● LexisNexis
● Genesys
● Customer Assist
● Customer Authentication Tool ( CAT )
● Transaction Inquiry
● EWS
● ChexSystems
● LAD
● LAW
● Problem solving
● Office Management
● Billing
● Strong mathematical skills
● Knowledge of proper cash handling
● Sales
● Customer Service
● Salesforce Office
● Office Management
● CCMS
● Synergy
● Proficient with Microsoft Office and knowledge of computer software systems
including:
● Office Automation
● PIX
● EPIC
● V-Roll
● OMNI
● Positive Pay
● Closing Desk
● Powerpoint
Timeline
Part time Cook
Mainstream Tavern
12.2025 - Current
Fraud Specialist
Chase Bank
08.2021 - 10.2025
Teller
Greater Texas Federal Credit Union
07.2021 - 08.2021
Member Service Representative
Southwest Airlines Federal Credit Union
06.2020 - 02.2021
Server
The Rustic
03.2018 - 03.2020
Claims Representative
Sykes Call Center
10.2015 - 12.2017
Manager
Lucas Diner
08.2013 - 07.2015
Highschool Diploma -
Roland High School