Colette Braziel
Ft Worth,TX
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Santander Consumer USA through exceptional customer service and account management. Skilled in navigating high-stress situations and fostering teamwork, I excel in client relations, ensuring swift resolution of inquiries and complaints, thereby boosting loyalty and repeat business.
Overview
16
16
years of professional experience
Work History
Account Manager USA Representative
Santander Consumer USA
03.2013 - 05.2024
- Inbound & Outbound calls
- Total Loss
- Skip Tracing
- Utilizing skip tab and other tool to search on accounts in repossession status.
- Contacting customer on delinquent accounts 30,60,90,120 days past due
- Educate customers on terms of contract
- Providing Mini miranda when needed for each call
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Customer Service Representative
AT&T
01.2008 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.2001
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Timeline
Account Manager USA Representative
Santander Consumer USA
03.2013 - 05.2024
Customer Service Representative
AT&T
01.2008 - 03.2013
High School Diploma -
Haltom High School
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