Samuel Latham
Events/ Account Manager
Birmingham,AL
Summary
As a driven student, I balanced academics, a full-time job and extracurricular leadership roles while funding my education. Now, as a young professional, I'm recognized for my problem-solving skills in tough situations. Collaborative and strategic team leader with robust background in customer relationship management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. My passion for equitable workplaces fuels my creativity and commitment to making a difference.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Conferencing Account Manager - USA
NetRoadshow
Birmingham, AL
10.2021 - Current
- Began as an entry-level operator where I successfully facilitated over 200+ audio and video virtual events, garnishing positive feedback from a diverse pool of clients, leading to the promotion and creation of a new internal position which I currently hold.
- Organizing monthly & weekly brainstorming sessions between cross-functional teams to develop strategy and creative ideas for cross-departmental synergies.
- Efficiently trained team members on live audio & video conferencing solutions amidst fast-paced feature launches within the financial sector.
- Establish positive and professional relationships with support, helpdesk, production or sales channels to ensure conferencing specific issues can be quickly resolved and we are updated with future product plans and developments.
- Spearheaded presentations and product release demos of our conferencing solutions to clients while seamlessly monitoring and analyzed customer feedback to identify opportunities for improvement.
- Recorded and edited videos to facilitate remote learning for new hires while analyzing the teams performance and identified opportunities for additional training.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Platinum Sales Host | Ace Trainer | Event Lead
Topgolf Birmingham
Birmingham, AL
01.2018 - 09.2021
- Utilized sales techniques to book premium memberships & private events while providing exceptional customer service to platinum members. Consistently exceeding sales targets by 40% while maintaining a professional, motivated and welcoming atmosphere.
- Led a team of event ambassadors in planning and executing the high volume events. Assigning and supervising event-related tasks while ensuring that all aspects of the event met or exceeded the expectations of the host and guests.
- Mentored new hires, implementing diverse instructional methods, optimizing trainee engagement - resulting in stronger staff development and increased productivity.
Resident Advisor
Birmingham-Southern College Office Of Residence Li
Birmingham, AL
08.2018 - 05.2021
- Competitively chosen from -120 candidates through a three-step selection process.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
Summer Sales Executive
Vivint
Anchorage, AK
05.2019 - 09.2019
- Generated leads through door-to-door canvassing, cold calling, and referrals in Anchorage, AK division. Created and implemented my own referral program to solicit new business opportunities and contacts.
- Developed sales strategy based on research of consumer buying trends in the housing market
- 30% lead to sale conversion rate resulting in 20+ new accounts in the pipeline. Youngest member of a team of approximately 13 reps, best seller for reps under the age of 25.
Education
Bachelor of Science - Business Management
Birmingham Southern College
Birmingham, AL 08.2017 - 05.2021
Skills
New account creation
Timeline
Conferencing Account Manager - USA
NetRoadshow
10.2021 - Current
Summer Sales Executive
Vivint
05.2019 - 09.2019
Resident Advisor
Birmingham-Southern College Office Of Residence Li
08.2018 - 05.2021
Platinum Sales Host | Ace Trainer | Event Lead
Topgolf Birmingham
01.2018 - 09.2021
Bachelor of Science - Business Management
Birmingham Southern College
08.2017 - 05.2021
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