Summary
Overview
Work History
Education
Skills
Timeline
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Colette Chavers

New Construction Mortgage Processor
Pensacola

Summary

Goal-oriented mortgage professional motivated in processing high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

New Construction Mortgage Processor

Silverton Mortgage
12.2022 - Current
  • Provides outstanding customer service by promptly completing upfront processing, addressing inquiries and resolving issues in short time frames
  • Maintains a large pipeline of loans while building relations with our builders and borrowers to have an overall exemplary experience
  • Contributes to the achievement of department goals through consistent high-quality work and clean file reviews
  • Participates in continuous training initiatives and stays up-to-date on relevant regulations, policies and best practices within the processing field
  • Enhances team efficiency by providing guidance and support for new Mortgage Processors during their onboarding process

Mortgage Processing Team Lead - Builder Division

Silverton Mortgage
04.2021 - 12.2022
  • Mentored dozens of team members to develop their growth within the company and utilized previous training experience to aid them in upfront processing
  • Increased retention rates by working with executive leadership to distinguish and reward exceptional performers
  • Previewed resumes of top talent prior to sending to corporate hiring managers for consideration
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducted initial interviews and pre-screening assessments for non-exempt positions

Mortgage Trainer II

Navy Federal Credit Union
09.2019 - 04.2021
  • Taught in class and online First Mortgage Production courses to increase learning opportunities for new hire and current employees
  • Identified and proactively solved internal problems related to employee turnover by revamping training procedures and guidelines
  • Performed continuous evaluations on material updates in order to enhance delivery and improve effectiveness for team members
  • Mentored new hires, resulting in stronger staff development and increased productivity

Mortgage Loan Processor III

Navy Federal Credit Union
03.2017 - 09.2019
  • Handled processing diverse loans starting with clean audits before submitting for reviews with efficiency to ensure early clear to close statuses
  • Demonstrated the ability to work independently while surpassing standard service level agreement metrics at an exceptional status and handled a large case load of 40 loans closed per month
  • Led my team by reviewing appraisals and RESPA reports to ensure all team members were exceeding in their roles
  • Showcased exemplary qualities of leadership by taking the initiative to handle escalations as the Acting Mortgage Supervisor

Executive Store Manager

Target
08.2016 - 02.2017
  • Managed day-to-day operations of a 52 million dollar retail store while ensuring all Target property and personnel were secure
  • Hired, trained and on-boarded over 11 new employees, providing initial support that expedited seasonal staff assimilation by 25%
  • Recognized for key role in elevating the Pensacola store to achieve the #1 sales ranking (out of 28 locations) district-wide in 2016
  • Duties included guest services, payroll accounting, managing constantly changing environments and complaint resolution

Education

Bachelor of Science - Business Management

Florida State University
Tallahasse, FL
06.2014 - 08.2016

Associate of Arts - Marketing

Florida Atlantic University
Boca Raton, FL
08.2012 - 05.2014

Skills

Coaching and mentoring

Strong communication skills

Document review

Collaboration and teamwork

Timeline

New Construction Mortgage Processor

Silverton Mortgage
12.2022 - Current

Mortgage Processing Team Lead - Builder Division

Silverton Mortgage
04.2021 - 12.2022

Mortgage Trainer II

Navy Federal Credit Union
09.2019 - 04.2021

Mortgage Loan Processor III

Navy Federal Credit Union
03.2017 - 09.2019

Executive Store Manager

Target
08.2016 - 02.2017

Bachelor of Science - Business Management

Florida State University
06.2014 - 08.2016

Associate of Arts - Marketing

Florida Atlantic University
08.2012 - 05.2014

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Colette ChaversNew Construction Mortgage Processor