Colette Pollick
Gilbert,AZ
Summary
Driven and accomplished professional with extensive experience as an Operation Specialist II at Edward Jones, showcasing expertise in over 25 years of Customer Service and and 7 years in Quality Control. Excelled in leading projects, implementing system improvements, and coaching teams. Renowned for organizational skills and a proactive approach, significantly enhancing operational efficiency and associate knowledge.
Overview
27
27
years of professional experience
Work History
Caregiver/Personal Assistant
Private Family Client
San Tan Valley, AZ
01.2017 - 09.2022
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Maintained entire family's schedule and organized events.
- Prioritized individuals dignity, privacy during all aspects of care provision.
- Enhanced comfort by providing compassionate, attentive care, addressing individual needs and preferences.
- Coordinated closely with family members regarding updates on individuals conditions or concerns that arose during the course of caregiving duties.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Operation Specialist II
Edward Jones
Tempe, AZ
04.2008 - 12.2016
- Trained and Coached New Associates.
- Dedicated specialist with electronic learning material for associates.
- Team Player by working with other teams within the firm and outside vendors on projects to make systems more effective and efficient.
- Dedicated specialist for Jones Link - updated information on website and helped make changes by making the job more efficient and effective for the firm.
- Helping individuals answer questions to improve skills and goals for individuals.
- Microsoft, ORCAL, Service Center and other database platforms.
Parts Coordinator
Daifuku
Salt Lake City, UT & Chandler, AZ
10.2005 - 03.2008
- Customer Service-working with Intel, Japan and other parts of the world in getting the necessary equipment ordered. Taking 40-60 calls each day.
- Worked with spreadsheets/ documentation.
- Ordered Parts for required equipment.
- Received/Shipped all over the US and out of the country.
Document Control
ARIBA
Orem, UT
04.2005 - 09.2005
- Scanned, filed, transmitted various documents and adhered with digital filing procedure's.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- AutoCAD - worked with creating drawings for specific parts.
- Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions when needed.
Engineer Technician
Ballard Medical
Draper, UT
11.1995 - 03.2005
- Assisted with activities of daily living, promoting independence in quality of life.
- Running errands, completed weekly grocery shopping and household chores.
- Assisted with dressing guidance, grooming, meal preparation when cooking nutritional meals. Medication reminders.
- Engaged in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment, reducing risks and ensuring optimal health outcomes.
- Enhanced comfort by providing compassionate, attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere by using effective communication and active listening skills.
- Prioritized individuals dignity, privacy during all aspects of care provision.
- Coordinated closely with family members regarding updates on individuals conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for individuals throughout their day-to-day lives.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Education
Course That Were Required - Microsoft, Web Design, Customer Service
Edward Jones Home Office
Tempe, AZ12.2017
Medical Records - Medical
Arizona Institute of Business And Technology
Mesa, AZ10.1992
Associate Of Applied Business - General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ1992
Associate Of General Studies - Fashion Design/Home Decor
Mesa High School
Mesa, AZ05.1991
Skills
- Customer Service
- Computer Skills
- Organizational Skills/Multi-Tasking
- Team player/Self-Starter/Motivator/Dedicated
- Oral/Written Communication
- Coach/Trainer/Scheduling
- Creative Problem Solver
- Content Analyzing
- Inventory/Quality Control
Accomplishments
Edward Jones - received several certificates of recognition for customer service. Received a medallion for client service excellence and became a Limited Partner.
Contact
Gilbert, AZ 85295
Education
Mesa, AZ,Mesa, AZ,Mesa, AZ ,Tempe, AZ
Timeline
Caregiver/Personal Assistant
Private Family Client
01.2017 - 09.2022
Operation Specialist II
Edward Jones
04.2008 - 12.2016
Parts Coordinator
Daifuku
10.2005 - 03.2008
Document Control
ARIBA
04.2005 - 09.2005
Engineer Technician
Ballard Medical
11.1995 - 03.2005
Course That Were Required - Microsoft, Web Design, Customer Service
Edward Jones Home Office
Medical Records - Medical
Arizona Institute of Business And Technology
Associate Of Applied Business - General Studies
Maricopa Community Colleges - Mesa Community College
Associate Of General Studies - Fashion Design/Home Decor
Mesa High School