Neyshma Lugo
Waterbury,CT
Summary
Driven, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver/Personal Assistant
City Care Health Care
10.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Completed regular check-ins and progress report for each client.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Patient Care Coordinator
Sutton Dental
12.2022 - 04.2023
- Maintain patient confidentiality, Developing healthcare programs.
- Developing patient goals, Educating patients about their care.
- Scheduling patient visits, Schedule appointments.
- Assist care center lead as needed, creating patient schedules, get prior authorizations for procedures.
- Confidentially manage patient accounts, Data Entry, Entering patient data, Greet patients, Handling patient case management, Helping patients complete paperwork, Patient care, Provide patient consultations and recommended treatments.
- Submitting insurance Claims
Pharmacy Technician
CVS Health
07.2022 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Resolved third-party billing, computer system and customer service issues.
Hospital Security Officer/Receptionist
Securitas
04.2022 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Answered emails and phone calls.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
Corporate Security Officer/Supervisor
Security Services of Connecticut
11.2019 - 02.2022
- Recorded incident reports with detailed accounts of occurrences,
- Oversaw team of security officers and managed performance evaluations,
- Analyzed and investigated incidents alongside functional management and security supervisors, Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Patrolling the property and each building surrounding.
- Analyze security requirements and devices for the shift.
- Check sounding alarms on property and the incoming from different states
- Run routine alarm checks and practice safety drills/protocols.
Lake Compounce Security Officer
Lake Compounce
04.2020 - 07.2020
- Enforce park rules and regulations
- Monitor park assets with intent to ensure the safety of all of our guests and employees
- Conduct bag checks to prevent prohibited items from entering the park
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
- Monitor guest safety and communicate conflicts to supervisors on duty
- Other duties as assigned to support the park
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Asst. Manager
Popeyes Louisiana Kitchen
08.2018 - 09.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Defined clear targets and objectives and communicated to other team members.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Criminal Justice
Johnson & Wales University
Providence, RICriminology
Naugatuck Valley Community College
Waterbury, CTPsychology
Naugatuck Valley Community College
Waterbury, CTHigh school or equivalent -
Crosby High School
Waterbury, CT06.2018
Skills
- Organization and Prioritization (5 years)
- Interpersonal skills (5 years)
- Management (2 years)
- Customer Service (5 years)
- Hospital experience
- Customer service
- Guest relations
- Security
- Account management
- Bilingual
- Communication skills
- Data entry
Certification
- First Aid CPR AED, 11/01/21, 11/01/23
- Pharmacy Technician, 07/01/22, 03/01/23
- Guard Card, 01/01/20, 01/01/25
Personal Information
Willing To Relocate: Anywhere
Timeline
Caregiver/Personal Assistant
City Care Health Care
10.2023 - Current
Patient Care Coordinator
Sutton Dental
12.2022 - 04.2023
Pharmacy Technician
CVS Health
07.2022 - 11.2022
Hospital Security Officer/Receptionist
Securitas
04.2022 - 07.2022
Lake Compounce Security Officer
Lake Compounce
04.2020 - 07.2020
Corporate Security Officer/Supervisor
Security Services of Connecticut
11.2019 - 02.2022
Asst. Manager
Popeyes Louisiana Kitchen
08.2018 - 09.2019
Criminal Justice
Johnson & Wales University
Criminology
Naugatuck Valley Community College
Psychology
Naugatuck Valley Community College
High school or equivalent -
Crosby High School
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