Tamara Smith
Buffalo,NY
Summary
Energetic, hard worker with strong time management skills who thrives in a fast-paced, dynamic environment. Authorized to work in the US for any employer
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver/Personal Assistant
Committed Home Care
Buffalo, NY
05.2017 - Current
- Maintained a clean, safe and well-organized patient environment
- Ensured safety and well-being of each patient in alignment with care plan
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Supervised daily activities and provided assistance when needed
- Worked to improve and enhance patient lives through effective and compassionate care
- Transported individuals to medical appointments and other errands
- Administered medication as directed by physician
- Maintained accurate records of patient care, condition, progress and concerns
- Responded appropriately to the physical, emotional and developmental needs of patients
- Changed sterile dressings
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Cooked appetizing and satisfying meals and snacks
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Obtained household supplies and ran daily errands
Benefits Specialist
Dow Chemical
Buffalo, NY
10.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Implemented open enrollment system to streamline benefits processes for employees.
- Checked employees' benefits enrollment for accuracy and inputted all data.
Call Center Representative
Aerotek
Cheektowaga, NY
05.2015 - 10.2017
- Effectively managed a high-volume of inbound customer calls
- Answered a constant flow of customer calls with up to 40 calls in queue per minute
- Addressed and resolved customer product complaints empathetically and professionally
- Defused volatile customer situations calmly and courteously
- Gathered and verified all required customer information for tracking purposes
- Referred unresolved customer grievances to designated departments for further investigation
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
- Managed high call volume with tact and professionalism
- Acted professionally and patiently when addressing negative customer feedback
Cashier
Walmart Supercenter
Amherst, NY
02.2016 - 12.2016
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
- Kept work areas clean, neat and organized for maximum productivity
- Ran cash register at busy retail establishment
- Responded to customer requests and directed to merchandise
- Received customer payments
- Greeted customers promptly
- Totaled bills and calculated taxes
- Described products and services in detail
- Monitored areas for security issues and safety hazards
- Collected and stored coupons
- Responded to customer concerns with friendly and knowledgeable service
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
Market arcade film and arts center
Market arcade
Buffalo, NY
05.2012 - 09.2015
- Responsible for selling tickets and concessions to customers in a timely manner
- Responsible for keeping theaters clean after every movie, as well as restrooms
- Inventory
Education
GED - undefined
The University at Buffalo's Educational Opportunity Center
Buffalo, NYSkills
- Microsoft Office (6 years)
- Microsoft Word (6 years)
- Typing 40 Wpm (4 years)
- Microsoft Outlook (3 years)
- Computer Skills (4 years)
- Caregiving
- Customer Service
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Meal preparation
- Housekeeping tasks
- Flexible schedule
- Verbal and written communication skills
- Flexible schedule and availability
- New employee enrollment
- Healthcare benefits
- Benefits explanation
- Retirement plans
- Data entry
- Comparing plans
- Attention to detail
Certification
Drivers License
Life, accident, and health insurance license NYS
ASSESSMENTS
- Home Health Aide Skills — Highly Proficient February 2020 Providing care to patients in a home setting. Full results: https://share.indeedassessments.com/share_to_profile/7ea9570baa87f16346cff7e045012bcceed53dc074545cb7
- Basic Computer Skills: PC — Expert February 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: https://share.indeedassessments.com/share_to_profile/bccbf93961732a12a2e032afb806c8c6eed53dc074545cb7
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Benefits Specialist
Dow Chemical
10.2023 - 10.2024
Caregiver/Personal Assistant
Committed Home Care
05.2017 - Current
Cashier
Walmart Supercenter
02.2016 - 12.2016
Call Center Representative
Aerotek
05.2015 - 10.2017
Market arcade film and arts center
Market arcade
05.2012 - 09.2015
GED - undefined
The University at Buffalo's Educational Opportunity Center