Danielle Roebuck
Verona,Illinois
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Caregiver/Personal Assistant
Veterans Affairs Health Care System
06.2013 - Current
- I am a caregiver and assistant to a disabled veteran
- I take care of everything from finances to cleaning to grocery shopping to taking him to appointments.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Housekeeper, Maid
Dr. George Roebuck. Optometry
06.2020 - 04.2023
- Clean office, vacuum, dust, clean bathrooms, clean and sanitize general areas, mop floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Assistant
Dr. George Roebuck, optometrist
02.2018 - 09.2018
- Do the pre-exams for the doctor, file medical insurance claims.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Assistant
Dr. Cho, pediatrician
12.2006 - 12.2006
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Cashier/Stocker
Jewel Osco
10.2002 - 08.2004
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma - Required
Seneca Township High School
Associates in Business Administration - Marketing
Southern New Hampshire University
New Hampshire02.2024
Skills
- Typing (4 years)
- Answering Phones (10 years)
- Transcription (3 years)
- Caregiving (10 years)
- CPT Coding (10 years)
- Medical Billing (10 years)
- Medical Coding (10 years)
- ICD-9 (10 years)
- Insurance Verification (10 years)
- Hospital Experience (2 years)
- Personal Assistant Experience (10 years)
- Customer service (10 years)
- ICD-10 (10 years)
- Proofreading (6 years)
- Medical Scheduling (10 years)
- Medical Records (10 years)
- Medical Office Experience (10 years)
- Anatomy Knowledge (10 years)
- Medical Terminology (10 years)
- Data Entry (10 years)
- HIPAA (10 years)
- Cleaning (10 years)
- ICD Coding (10 years)
- Phone Etiquette (10 years)
- Physiology Knowledge (10 years)
- Vital Signs (10 years)
- Copywriting (1 year)
- Social media marketing (1 year)
- Search Engine Optimization (SEO) (2 years)
- EMR Systems (10 years)
- Patient Care (10 years)
- Experience Administering Injections (10 years)
- Social Media Management
- Microsoft Powerpoint (10 years)
- Good Telephone Etiquette
- Interpersonal Communication
- Qualified daily living activity assistant
- Self-Motivated
- Analytical and Critical Thinking
- Flexible and Adaptable
- Problem-Solving
- Decision-Making
Certification
- Medical Billing and Coding
- Veterinary Assistant
- Business Administration
Personal Information
- Title: Associates degree
- Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeper, Maid
Dr. George Roebuck. Optometry
06.2020 - 04.2023
Assistant
Dr. George Roebuck, optometrist
02.2018 - 09.2018
Caregiver/Personal Assistant
Veterans Affairs Health Care System
06.2013 - Current
Medical Assistant
Dr. Cho, pediatrician
12.2006 - 12.2006
Cashier/Stocker
Jewel Osco
10.2002 - 08.2004
Diploma - Required
Seneca Township High School
Associates in Business Administration - Marketing
Southern New Hampshire University