Colette Tappe
Sheffield Lake,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Teller
Northwest Bank
Elyria, USA
01.2024 - 04.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained the features of various banking products available to customers.
- Performed daily reconciliation of teller drawer within established limits.
- Provided exceptional customer service while accurately processing routine transactions.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
CSR
Fifth Third Bank
Rocky River, USA
02.2021 - 11.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Performed daily reconciliation of teller drawer within established limits.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Explained the features of various banking products available to customers.
- Provided exceptional customer service while accurately processing routine transactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Researched discrepancies between customer balances and bank records for resolution.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Teller
Farmers Savings Bank
Spencer, USA
09.2018 - 11.2020
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained the features of various banking products available to customers.
- Performed daily reconciliation of teller drawer within established limits.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
Manager
Gibbs Butcher Block
Columbia Station, USA
08.1998 - 07.2018
- Managed day to day operations of a small business with annual revenue of $2 million.
- Deliver exceptional customer service experience.
- Responsible for hiring and training new employees.
- Prepare shift routine for employees and ensure that the store has sufficient staff.
- Ensure the store is adequately stocked, well cleaned and organized.
- Reconcile cash, debit, and credit receipts.
Education
High school diploma -
Columbia High School
Skills
- Operational efficiencies
- Customer relations
- Service-oriented
- Team management
- Time management
- Stock replenishment
- Friendly and personable
- Supply restocking
- Attention to detail
- Inventory management
- Problem solving
- Cash handling
- Compliance adherence
References
Available upon request
Activities
Traveling, spending time with family,
Timeline
Teller
Northwest Bank
01.2024 - 04.2024
CSR
Fifth Third Bank
02.2021 - 11.2022
Teller
Farmers Savings Bank
09.2018 - 11.2020
Manager
Gibbs Butcher Block
08.1998 - 07.2018
High school diploma -
Columbia High School