COLETTE YARBOROUGH SAJJAD

• Provided in-depth knowledge of construction processes and promoted Builder Portal to enhance self-service options for new construction customers, improving customer experience.

• Assisted developers, builders, and contractors with service orders, work orders, inspections, and applications for temporary and permanent services to streamline project timelines.

• Supported new construction customers and governmental building authorities to ensure compliance with regulations and facilitate project progress.

• Coordinated communication between departments to streamline project workflows.

• Developed strategies to improve customer satisfaction and engagement initiatives.

• Worked with new and existing customers to build excellent rapport.

• Implemented effective communication protocols between departments in order to ensure successful execution of tasks.

Analyzed customer energy consumption patterns to enhance service delivery.

• Guided customers in understanding billing and commercial rates, performing rate calculations to ensure clarity in costs.
• Assisted business and residential customers with billing, payment, deposits, and service requests, enhancing customer experience across digital channels.
• Ensured compliance with service requirements for gas and electric to enhance customer satisfaction. for gas and electric to facilitate customer satisfaction.

• Resolved utility bill issues for customers, guiding them through financial assistance applications to ensure continued service.
• Assisted utility assistant agencies through the process of applying pledges, financial assistance to customers' accounts to avoid an interruption of service.
• Conducted investigations and research to identify causes of issues, leading to accurate resolution of misapplied payments.
• Frequently worked to help expedite processes that avoided disruption of services.

• Navigated multiple computer systems quickly and accurately to consistently meet performance expectations.

• Managed sensitive data securely with integrity

to maintain trust and compliance.

• Utilized attentive listening to enhance communication with clients and colleagues

• Conduct and teach classes in understanding a subject matter.
• Provide necessary skills required for course of study lessons.
• Provide purposeful training for the assigned classroom.

• Service associate for client invoices in a fast paced environment.
• Coordinated functions/requests in advance per company’s strict policies.

• Customer Service coordinator functions for Made In NY assigned companies.
• Informed customers of navigational instructions per company policies and procedures.
• Coordinated locations in advance per company’s request using permit procedures.
• Secured locations both in advance and during filming for necessary trucks/production vehicles.

• Customer service coordinator functions for assigned companies.
• Secured locations through proper analytical techniques.
• Coordinated areas/spots for companies using appropriate policies and procedures.

• Client service/patient care responsibilities for patients and families.
• Provided health services to patients in nursing homes, residential and short-term hospital care.
• Provided health care services according to Physician’s instructions.

• Client service/patient care functions for patients and families.
• Provided health care services to patients according to Physician and hospital instructions.
• Health care services for homebound and short-term hospital care.

• Administrative functions processing incoming /outgoing data and specimens.
• Customer service functions for physicians, hospitals, and patients.
• Prepared and distributed medical records reports, applying correct test codes.

• Administrative functions processing incoming/outgoing data and specimens.
• Customer service for physicians, hospitals, and patients.
• Prepared and distributed medical records reports, applying correct test codes.
• Using eMedisys software, prepared billing reports for insurance companies.