Colette E. Mobley
Brandon,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in clerical support and office administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Computer-literate professional adapts quickly to new software and programs.
Overview
12
12
years of professional experience
Work History
Retail Sales Jewelry Clerical
Macy's
12.2022 - Current
- Acknowledge customers in a friendly and helpful manner
- Use technology to complete sales transactions, perform audits, and process new receipts, damages, transfers and return-to-vendor merchandise
- Merchandise jewelry cases for new products , season changes, special events and clearance sales.
- Pack customer sizing and repair orders for outbound shipment to the Jewelry Center
- Organize and file shipping, receiving, customer sizing, repair, sales and return documentation
- Assist in the inventory process and monitor supply levels.
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy Online, Pickup in Stores (BOPS)
- Maintain orderliness and cleanliness of jewelry counters and area
- Adhere to Asset Protection and inventory control and compliance procedures
At Your Service Associate
Macy's
05.2021 - 11.2021
- Provided exceptional customer experience by ensuring the customer was the #1 priority
- Acknowledged Customers in a friendly and helpful manner upon Customer’s entry into the area
- Knowledgeable of POS procedures and proficient in all transactions including BOPS (buy online pick up in store) and customer returns
- Demonstrated knowledge of store products and services to drive sales and minimize returns
- Assisted customers with any and all issues, as needed
- Used POS system and other technology, necessary to perform job functions, including handheld equipment for curbside pickup orders and scanned incoming packages.
Fulfillment Associate
Macy's
10.2020 - 12.2020
- Completed fulfillment orders including picking merchandise, packing & shipping orders, and making store pickup orders ready for customers
- Also, cross trained to assist customers with in store purchases.
Identity Access Administrator
JPMorgan Chase
08.2012 - 03.2020
- Performs security administration on various applications; ensuring access is granted according to standards and procedure
- Analyzes request for potential risk before taking action, escalates and rejects request where necessary
- Troubleshoots and resolves security system access issues
- Provides Off hour support
- Uses analytical and customer service skills to troubleshoot and resolve security system access issues
- Daily use of request processing tools: Mainframe, Service Manager, Request Center, IBID, RSAM Systems
- Researches and investigates routine and escalated items for immediate resolution
- Reviews, analyzes and updates business processes and procedures
- Identifies and escalates potential risks to avoid fines or penalties
- Researches and resolve access support issues
- Responsible for processing internal client access requests within a specific timeframe to meet service level agreements and quality requirements
- Demonstrates knowledge in assigned account provisioning and client account maintenance using various applications
- Monitors and sponsor work requests via Service Manager in a timely manner and escalates where necessary
- Understands and follow define policies, procedures standards and process to prevent risk
- Maintains positive communication with all members of the team; provides assistance where needed
- Other specific duties as assigned.
Prime Shopper
Amazon
05.2020 - 06.2020
- Prepared customer orders received from online handheld device, worked in a fast-paced environment, ensuring orders were completed and ready for delivery in a timely manner.
Education
Accounting Clerk Certification -
Erwin Technical Center
10.2010
Diploma -
King High School
06.1981
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- POS System
- Computers using multiple screens
- Typing/Data entry
- Filing
- Fax machines
- Copiers/Printer
- Customer Service
- Cash handling
- Packing and shipping
References
Available Upon Request
Timeline
Retail Sales Jewelry Clerical
Macy's
12.2022 - Current
At Your Service Associate
Macy's
05.2021 - 11.2021
Fulfillment Associate
Macy's
10.2020 - 12.2020
Prime Shopper
Amazon
05.2020 - 06.2020
Identity Access Administrator
JPMorgan Chase
08.2012 - 03.2020
Accounting Clerk Certification -
Erwin Technical Center
Diploma -
King High School
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