Colette Mitchem
Spring,TX
Summary
Retail professional with comprehensive experience in sales management, inventory oversight, and customer relations. Adept at fostering collaborative team environment and achieving store targets. Known for flexibility in adapting to changing business needs and consistent delivery of excellent customer service and staff training.
Overview
28
28
years of professional experience
Work History
Retail Counter Manager (M·A·C Cosmetics)
Macy’s
The Woodlands, TX
01.2022 - 01.2026
- Led day-to-day counter operations within a high-traffic department store environment
- Managed scheduling, task delegation, and performance support for counter staff
- Drove client engagement, retention, and sales through service-focused leadership
- Maintained operational standards including inventory control, sanitation compliance, and visual presentation
- Partnered with store leadership to meet business goals and ensure brand alignment
Client Experience Specialist / Sales Associate
M·A·C Cosmetics
The Woodlands, TX
05.2012 - 04.2022
- Provided personalized consultations and high-quality service to a diverse client base, driving strong customer satisfaction and repeat business
- Maintained the highest returning-customer rate on the counter over multiple review periods
- Consistently exceeded client engagement benchmarks, maintaining metrics above location average
- Supported daily operations including inventory control, sanitation compliance, and visual presentation standards
- Assisted with onboarding and informal training of new team members, contributing to a consistent customer experience
- Recognized regionally as “Artist to Watch” for performance, professionalism, and client impact
- Selected for regional events and featured on official company platforms
Product Specialist (Temporary Assignment)
06.2016 - 12.2016
- Designed a standardized customer experience quiz adopted for regional training use
- Supported trainers by developing tools used in onboarding and orientation programs
Cashier / Front-End Associate
Kroger
Spring, TX
10.2007 - 01.2010
- Processed customer transactions accurately in a high-volume environment
- Managed cash handling, balancing, and closing procedures
- Resolved customer inquiries and service concerns professionally
- Maintained organized, well-stocked front-end work areas
Client Services / Operations Support
Salon Operations Experience
Houston & Spring, TX
01.1998 - 01.2001
- Coordinated appointment scheduling in person and by phone
- Maintained sanitation standards and organized inventory
- Supported daily operations while providing direct client services
- Handled register transactions and customer checkout
Education
No Degree - Basics
Lone Star College
TomballHigh School Diploma - undefined
Klein Oak High School
Skills
- Customer assistance
- Customer engagement
- Inventory counting
- Team development
- Team Training
- Stock replenishment
- Team leadership
- Effective communication
- Adaptability and flexibility
- Event planning
Timeline
Retail Counter Manager (M·A·C Cosmetics)
Macy’s
01.2022 - 01.2026
Product Specialist (Temporary Assignment)
06.2016 - 12.2016
Client Experience Specialist / Sales Associate
M·A·C Cosmetics
05.2012 - 04.2022
Cashier / Front-End Associate
Kroger
10.2007 - 01.2010
Client Services / Operations Support
Salon Operations Experience
01.1998 - 01.2001
High School Diploma - undefined
Klein Oak High School
No Degree - Basics
Lone Star College