Lizette Fernandez

Cosmetics sales beauty advisor are responsible for:

• To provide an elevated and seamless customer experience through your expert skills in beauty knowledge, virtual selling, service & recovery
• Provide outstanding service whether that be in person, virtually or on the phone
• Upkeep a clean, safe and inviting environment in alignment with our company provided standards & guidelines
• You embrace innovation and are comfortable communicating with customers via phone, virtual 1:1 appointment, virtual events and leverage new selling ideas and applications
• Drive and exceed sales goals by providing a personalized beauty experience based on individual customer needs
• Drive customer acquisition
• Leverage MyClient to nurture client relationships through impactful and personalized outreach
• Drive sales through leveraging Macy's Loyalty Program
• Participate in pre-selling and sales driving events
• Meet regularly with your supervisor to discuss your performance, goals and actions
• Ensure timely processing of new receipts, damages, testers, and return to vendors
• Provide a high level of service based on customer preference by leveraging product knowledge and providing expert advice to each customer
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Processed payments, entering sales in register for prompt customer service.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Maintained counter and display areas for cleanliness and organization.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Trained new staff in product knowledge and customer service protocols.
• Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
• Managed efficient cash register operations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used in-store system to locate inventory and place special orders for customers.
• Wrapped, boxed and weighed bakery department products.

Merchandise Sales Associate are responsible for:

• Greets customers to determine wants or needs
• Clean shelves, counters, and tables to maintain organized store
• Delivering a highly satisfied customer experience and maintain a clean and organized store environment
• Adheres to all operational, merchandise, and loss prevention standards
• Promotes credit and loyalty programs during customer interactions
• May be cross-trained to work multiple areas of the store in order to support the needs of the business
• Supports and embodies a positive store culture through honestly, integrity, and respect
• Initiates and participates in store recovery as needed throughout the day
• Performs duties as assigned
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in maintenance/ cleanliness of the entire store
• Participates in safety awareness and maintenance of

risk-free environment

• Communicated and built positive working relationships with store management and team members to foster atmosphere conductive to productivity
• Answered store and merchandise questions and led customers to wanted items
• Unboxed new merchandise and restock shelves in appealing and organized arrangements to promote items
• Opened and closed cash registers by counting money, separating charge slips, and balancing drawers
• Placed special orders or called other stores to find desire items
• Identified and immediately resolved customer and store needs to drive positive customer experience
• Moved and staged merchandise for greatest impact and restocked floor as necessary