Rosa Martin

-Answered customer questions about products and services, helped locate merchandise, and promoted key items.

-Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.

-Arranged merchandise to present visually appealing displays and attract clientele.

-Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.

-Maintained counter and display areas for cleanliness and organization.

-Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

-Greeted customers and help with product questions, selection, and purchases.

-Stocked merchandise arranged according to size and color.

-Merchandised new products according to season changes, color stories, and styles upholding Levi's and Macy's merchandising standards.

-Assisted store visual team with set up displays as seasons change.

-Maintained a clean sales floor and organized store environment enhancing the overall shopping experience for costumers, taking corrective action such as restocking or reorganizing product according to the brand's standards.

-Improved customer satisfaction by addressing and resolving inquiries and complains quickly and efficiently to establish trust and increase satisfaction.

-Boosted customer satisfaction by providing excellent product knowledge and addressing any questions about our brand and products.

-Replenishing sales floor with new items as arriving to store, upholding Macy's merchandising standards.

-Working in a team to accomplish sales-floor moves, changing mannequins, setting up fixtures according to Macy's store standards, assisting with holiday decor set-up and removal.

-Support fulfillment team with online orders, as well as BOPS (Buy Online, Pickup in Store), meet deadlines for said order completion.

-Perform all functions in a timely, and efficient manner as supervisor directed.

-Help with markdowns and markups process.

-Demonstrated expertise in product knowledge, effectively addressing customer inquiries and concerns.

-Collaborated with team members to ensure timely replenishment of merchandise on the sales floor, minimizing stockouts and maximizing sales opportunities.

-Supported store management in achieving sales goals through effective inventory control and merchandising strategies.