Katty Gomez
Long Beach,NY
Summary
A dedicated and compassionate Certified Nursing Assistant (CNA) seeking a position in home care or a nursing home setting. Bringing a combination of hands-on clinical training, strong communication skills, and over 10 years of experience in customer service and team management. Eager to provide high-quality patient care, promote a positive and supportive environment, and contribute to the well-being of individuals in need of assistance.
Overview
19
19
years of professional experience
Work History
Chanel Beauty Advisor
Saks Fifth Avenue
Huntington, USA
05.2021 - 03.2023
- Company Overview: Huntington, NY
- Provided personalized care and assistance to customers, developing empathetic communication skills that are essential in patient care
- Trained team members on effective customer interaction and problem resolution, similar to educating patients and family members on care routines and protocols
- Huntington, NY
Jewelry Sales Manager
Lord & Taylor
Garden City, USA
01.2020 - 01.2021
- Company Overview: Garden City, NY
- Ensured a high standard of service in a client-focused role, learning to prioritize patient needs and manage responsibilities under pressure in fast-paced environments
- Garden City, NY
Chanel Business Manager
Lord & Taylor
Garden City, USA
01.2013 - 01.2021
- Company Overview: Garden City, NY
- Provided leadership and training, fostering a team-oriented atmosphere, which is essential for working in collaborative healthcare teams
- Developed strong interpersonal and communication skills, managing sensitive customer inquiries, similar to addressing patient concerns and working with family members in healthcare settings
- Garden City, NY
Customer Service Manager
Estee Lauder
Jamaica, USA
01.2004 - 01.2012
- Company Overview: JFK Airport Duty Free
- Managed customer service operations, leading a team of 16+ associates, while promoting high standards of care and customer satisfaction
- Utilized exceptional communication and problem-solving skills to address customer needs, which translates to helping understand and meet patient needs in a healthcare environment
- Ensured smooth daily operations, overseeing inventory, managing staff, and resolving conflicts, skills transferable to a healthcare setting where attention to detail and teamwork are essential
- JFK Airport Duty Free
Certified Nursing Assistant (CNA)
[Nursing Home Name]
[City], [State]
- Assisted in providing daily care and support to elderly patients, ensuring their comfort and safety
- Monitored vital signs, including blood pressure, temperature, and pulse, and reported any changes to the nursing staff
- Assisted patients with daily activities such as bathing, dressing, grooming, and feeding, while maintaining their dignity and privacy
- Helped patients with mobility, transferring them in and out of bed or chairs using proper lifting techniques
- Observed patients for changes in physical or mental condition and communicated relevant observations to the healthcare team
- Maintained clean, safe, and organized patient rooms and environments
- Supported patients with emotional needs, offering companionship and encouragement
- Documented patient care activities accurately in medical records, following HIPAA regulations
Overnight Home Care Provider
Private Care
[City], [State]
- Provided overnight care for an elderly dementia patient undergoing radiation therapy, ensuring their comfort, safety, and well-being throughout the night
- Assisted with daily activities such as bathing, dressing, feeding, and toileting, while maintaining respect and dignity
- Administered medications as prescribed and monitored for any side effects or changes in condition related to the radiation treatment
- Provided emotional support to the patient, helping alleviate anxiety related to treatment and cognitive decline
- Assisted with mobility and positioning, preventing falls and bedsores through proper use of assistive devices
- Monitored the patient's vital signs and general health status, reporting any concerning changes to the family and healthcare team
- Maintained a safe environment by managing any necessary medical equipment, ensuring all care routines were performed as per instructions
- Collaborated with family members to develop a care plan, offering updates and suggestions to improve care
- Helped manage dietary needs and preferences, ensuring patient received adequate nutrition and hydration
- Ensured quality sleep for the patient by implementing calming techniques and providing companionship during the night
Education
Certified Nursing Assistant (CNA) Training - Patient Care, Vital Signs Monitoring, Infection Control, Mobility Assistance, Patient Hygiene
[Institution Name]
[City], [State]Two-Year Studies - Bachelor of Education
University Ricardo Palma
Lima, PeruSkills
- Patient Care
- Compassion & Empathy
- Teamwork & Collaboration
- Communication Skills
- Attention to Detail
- Time Management
- Problem Solving
References
Available upon request.
Awards
- Chanel Manager Elite, 2016
- Superstand Award, Fall 2015
- Estee Lauder Start of the Year Award, 2010
- Award of Excellence in Customer Satisfaction, Relevant to maintaining a high level of patient care
- Employee Development & Morale Building Recognition, Demonstrating leadership and training skills beneficial in a healthcare setting
Timeline
Chanel Beauty Advisor
Saks Fifth Avenue
05.2021 - 03.2023
Jewelry Sales Manager
Lord & Taylor
01.2020 - 01.2021
Chanel Business Manager
Lord & Taylor
01.2013 - 01.2021
Customer Service Manager
Estee Lauder
01.2004 - 01.2012
Certified Nursing Assistant (CNA)
[Nursing Home Name]
Overnight Home Care Provider
Private Care
Certified Nursing Assistant (CNA) Training - Patient Care, Vital Signs Monitoring, Infection Control, Mobility Assistance, Patient Hygiene
[Institution Name]
Two-Year Studies - Bachelor of Education
University Ricardo Palma
Similar Profiles
TED E THEODATTED E THEODAT
Greeter/Merchandise Operations Team at Saks Fifth AvenueGreeter/Merchandise Operations Team at Saks Fifth Avenue
Ted Eugene TheodatTed Eugene Theodat
Greeter/Merchandise Operations Team at Saks Fifth AvenueGreeter/Merchandise Operations Team at Saks Fifth Avenue
Peighton PorterPeighton Porter
Visual Merchandiser at Saks Fifth AvenueVisual Merchandiser at Saks Fifth Avenue