Colin Barrett
Kalispell,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure any position within a vibrant, active, friendly and thriving environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Community Action Partnership Of Northwest Montana
05.2017 - Current
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Conducted research to assist with routine tasks and special projects.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
- Input data and processed system change to generate accurate reports.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Input data into spreadsheets and databases.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Weatherization Technician
Community Action Partnership Of Northwest Montana
05.2017 - Current
- Implemented energy-saving measures such as installing programmable thermostats and energy-efficient lighting leading to decreased utility bills for homeowners.
- Installed insulation and air sealing materials to reduce energy costs for homeowners.
- Worked with a team to complete large-scale weatherization projects within tight deadlines.
- Determined air leakage amount in buildings using blower door machine.
- Promoted exemplary safety measures by following ideal protocols when operating power tools and machinery.
- Worked closely with subcontractors like electricians, plumbers, carpenters for successful project completion.
- Demonstrated expertise in the use of diagnostic tools such as blower doors and thermal imaging cameras for accurate assessments.
- Trained new technicians on proper installation techniques and safety protocols, ensuring high-quality workmanship across the team.
- Spoke to customers about available products and services which could help conserve energy or water and save money on utility bills.
- Provided excellent customer service, explaining weatherization processes and benefits to homeowners.
- Developed strong relationships with suppliers securing best prices on materials used during each project.
- Effectively communicated progress updates with supervisors to ensure timely completion of tasks.
- Installed and sealed air ducts, combustion air openings or ventilation openings to improve heating and cooling efficiency.
- Improved home energy efficiency by conducting comprehensive assessments and identifying areas for improvement.
- Got in touch with prospective customers such as owners of local homes and businesses to schedule appointments for project consultations.
- Adhered strictly to OSHA safety guidelines, resulting in no accidents or injuries during my tenure.
- Reduced draftiness in homes by repairing or replacing windows, doors, and other sources of air leakage.
- Educated clients on how they can maintain their homes'' energy efficiency through proper maintenance practices and simple behavior changes.
- Collaborated with utility companies to secure financial incentives for clients pursuing weatherization upgrades.
- Tested and diagnosed airflow systems using furnace efficiency analysis equipment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
Department Manager
Lowe's
03.2005 - 05.2017
- Defined clear targets and objectives and communicated to other team members.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Established team priorities, maintained schedules and monitored performance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Home Depot
07.2002 - 03.2005
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Grounds Crew Member
Fountainhead Development
09.2000 - 08.2002
- Educated employees and members of public on plant biology and health.
- Assisted with seasonal preparations, such as planting new flora or preparing grounds for winter weather conditions.
- Maintained gardening tools by replacing blades and fluids.
- Removed debris and waste from outdoor areas.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Ensured compliance with local regulations regarding chemical usage through proper storage, handling, and application techniques.
- Performed planting, watering, mulching, and edging of lawns.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Upheld high standards of cleanliness throughout the property by routinely picking up litter and ensuring trash receptacles were emptied regularly.
- Educated clients on proper care and maintenance of landscaping projects.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Maintained grounds by trimming, weeding, and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Reduced water waste through careful monitoring of irrigation systems and adjusting schedules accordingly.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Provided excellent customer service to patrons by addressing inquiries or concerns related to groundskeeping work.
- Cut trees and shrubs to shape and maintain landscape.
- Collaborated with gardeners to plan and design outdoor spaces.
- Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
- Supported training initiatives for new crew members to ensure consistent performance levels across the team.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06.2000
Skills
- Customer Communication
- Schedule Management
- Inventory Assessment
- Bookkeeping
- Data Gathering
- Office Machine Operation
- Outgoing Mail Preparation
- Information Security
- Document Management
- Documentation and Recordkeeping
- Database entry
- Attention to Detail
- Data Entry
- Customer follow-up
- Filing systems
- Team Collaboration
- Data Compilation
- Problem-Solving
- Staff Training
- Clerical Support
- Maintaining confidentiality
- Equipment Troubleshooting
- Switchboard Operation
- Strategic Planning
- Mail handling
- Flexible and Adaptable
- Computer Skills
- PPE use
- Social Perceptiveness
Certification
- Licensed First Aid and CPR administrator
- Licensed OSHA Compliance administrator
Timeline
Administrative Clerk
Community Action Partnership Of Northwest Montana
05.2017 - Current
Weatherization Technician
Community Action Partnership Of Northwest Montana
05.2017 - Current
Department Manager
Lowe's
03.2005 - 05.2017
Customer Service Representative
Home Depot
07.2002 - 03.2005
Grounds Crew Member
Fountainhead Development
09.2000 - 08.2002
High School Diploma -
Monte Vista High School