Colin Bradley
Milwaukee,WI
Summary
Dedicated worker with a strong commitment to continuous learning. Approaches daily challenges with flexibility and an open mindset. Superior work ethic drives consistent delivery of exceptional results. Exceptional communication skills enable effective collaboration with colleagues and clients. Excels at multitasking and prioritizing tasks to meet deadlines and achieve goals.
Overview
8
8
years of professional experience
Work History
Floor Manager
Eric’s Porter Haus
Waukesha, WI
02.2024 - 09.2024
- Made personal recommendations for customers by sharing product knowledge.
- Completed efficient daily opening and closing processes to prepare team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw supply restocking, area cleaning, and product organization.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Set targets for employees to drive company success and strengthen motivation.
Bar Manager
Lucky Chucky's Beach Bar
Oconomowoc, WI
01.2020 - 02.2024
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Enhanced team productivity through effective scheduling and task delegation.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Customer Service Manager
Weather Tight Corporation
West Allis, WI
11.2016 - 11.2020
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Scheduled appointments with technicians to meet customer needs and resolve key concerns.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Interviewed, hired and trained new customer service representatives.
- Worked with senior management to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
- Ordered materials needed from specific vendors/manufacturers to complete service calls.
- Met with escalated customers onsite to assist in resolving service issues.
- Managed 4 office employees and 5 field employees, scheduling accordingly to cover departmental duties.
- Aided in creating new dispatching systems.
- Worked closely with warehouse staff to ensure product quality.
Education
GED -
Waukesha County Technical College
Pewaukee, WI06.2009
Skills
- Customer Service Excellence
- Financial Transaction Processing
- Conflict Resolution Expertise
- Talent Development
- Effective Project Coordination
- Logistics Understanding
- Effective Solution Development
- Effective Scheduling
- Professional Communication
- Quality Assurance
- Flexible Team Contributor
- Operational Streamlining
Timeline
Floor Manager
Eric’s Porter Haus
02.2024 - 09.2024
Bar Manager
Lucky Chucky's Beach Bar
01.2020 - 02.2024
Customer Service Manager
Weather Tight Corporation
11.2016 - 11.2020
GED -
Waukesha County Technical College