Kenneth Kim
Fullerton,CA
Summary
Results-driven professional with extensive experience in restaurant management. Expertise in supervising operations, mentoring staff, and optimizing customer flow to enhance dining experiences. Proven ability to leverage leadership and problem-solving skills to improve service quality and operational efficiency.
Overview
11
11
years of professional experience
Work History
Floor Manager
Mori Izakaya
Anaheim, California
02.2023 - Current
- Supervised dining area operations to enhance guest satisfaction and service efficiency.
- Managed reservations and seating arrangements to streamline customer flow and reduce wait times.
- Collaborated with kitchen staff to accelerate food order delivery during peak times.
- Mentored new servers on menu offerings and service protocols to improve service delivery.
Head server
Sojuya
Cypress, California
03.2022 - 08.2024
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Managed cocktail service operations during high-volume events and busy nights.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
Shift Leader
BaekJeong KBBQ
Buena Park, California
10.2019 - 07.2023
- Enforced health and safety regulations to maintain a clean dining environment.
- Trained new employees on shift operations to ensure smooth transitions and operational consistency.
- Verified order accuracy and completeness prior to delivery to uphold quality standards.
- Managed inventory levels and coordinated supply orders to maintain seamless restaurant operations.
Server
Star KBBQ
Garden Grove, California
01.2016 - 10.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Upsold menu items to enhance guest experience and satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
Education
High School Diploma -
South East Millitary Highschool
Norwalk, CA06-2014
Skills
- Reservation management
- Service quality management
- Staff management
- Staff training
- Restaurant operations
- Inventory control
- Customer service excellence
Languages
Korean
Professional
Timeline
Floor Manager
Mori Izakaya
02.2023 - Current
Head server
Sojuya
03.2022 - 08.2024
Shift Leader
BaekJeong KBBQ
10.2019 - 07.2023
Server
Star KBBQ
01.2016 - 10.2021
High School Diploma -
South East Millitary Highschool