Colin Bridges
Military Veteran | System Administrator
Augusta,US
Summary
Insightful Information Technology Manager with 10+ years of Military IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Information Management Officer NCOIC
US Army
Fort Gordon, GA
08.2022 - Current
- Implemented process to add and delete accounts, edit groups and create listings to view certain types of users or groups in PowerShell improving functionality and speed of account creation by 30%
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Developed strong communication and organizational skills through working on group projects
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Senior Operations Manager
US Army
Camp Arifjan, Kuwait
08.2021 - 07.2022
- Oversaw staff and sub-contractor performance review assessments.
- Evaluated network defense operations and respond to incidents in cyberspace., 9 member Tier 2 incident/trouble ticket management team in nominative/selectively manned Joint Service
- Provided direct support for over 500 systems, mobile devices, and over 500 users.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Trained new employees on proper protocols and customer service standards.
Data Center Manager
US Army
Elkridge, MD
05.2019 - 06.2021
- Oversaw development and implementation of improvements to support and network operations, improving network efficiency by 20%.
- Implemented corrective plans of action for network availability and latency.
- Identified 700+ computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Provisioned new software and hardware for use, following established security policies.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Operations Center Technician (Contractor)
Advanced Software Design, INC
Annapolis Junction, MD
10.2020 - 05.2021
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Escalated issues as appropriate, resulted in 25% increase in customer response time
- Resolved all technical problems and answered queries by telephone or self-service ticket, increasing ticket resolution by 8%
- Identified and reported problem devices and replaced defective parts.
- Analyzed, prepared and provided updates to internal and external customers during service failures in accordance with established service agreements
Enterprise Service Desk Technician (Contractor)
Insight Global, INSCOM-GDIT
Fort Belvoir, VA
05.2020 - 08.2020
- Provided customer service support to all customers (locally and overseas), resulting in improved customer satisfaction rating by 5%
- Supported Military Brigade in effective ticket resolution, improving ticket completion rate by 10%.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
Senior Network System Technician
US Army
Fort Shafter, HI
01.2017 - 04.2019
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Implemented plans to use Microsoft defender as benchmark for improving cloud security to achieve NIST SP 900-53 requirements.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
Senior Information Technology Specialist
US Army
Fort Stewart, GA
01.2015 - 12.2016
- Coordinated with Exchange Administrators and System Administrators to resolve complex problems for hundreds of customers that could have negative impact on President's support
- Conducted trend analysis to identify areas where additional customer training and assistance is needed and initiates appropriate action, improving customer satisfaction rating by 30%
- Translated complex technical issues into digestible language for non-technical users.
- Worked with our NetArch team to switch and convert printers, laptops and VOIPs over to new VLAN
- Remediated Log4J vulnerabilities to 100% via implementing azure sentinel and Microsoft defender to alert on any malicious activity
Information Technology Specialist
US Army
Fort Stewart, GA
06.2012 - 01.2015
- Managed highly complex network and successfully maintained and operated over $12,000,000 worth of IT equipment consisting of STT trailer and NIPR/SIPR CPN stacks.
- Responsible for initial setup, management, and maintenance of tactical satellite terminals operating on TDMA and FDMA networks
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Possessed ability to work autonomously, or within larger cyber security engineer team depending on assignment/requirements
- Designed technical control standards for variety of information systems based on industry best practices and guidelines (e.g., NIST CSF, CSA, CIS, OWASP).
Education
Master of Science - Cybersecurity MGMT & Policy
University of Maryland Global Campus
Adelphi, MD 10.2020 - 12.2022
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland - University College
Hyattsville, MD 01.2019 - 08.2020
Skills
TECHNICAL SKILLSundefined
Certification
CompTIA Security+ CE
Timeline
Information Management Officer NCOIC
US Army
08.2022 - Current
Senior Operations Manager
US Army
08.2021 - 07.2022
Operations Center Technician (Contractor)
Advanced Software Design, INC
10.2020 - 05.2021
Master of Science - Cybersecurity MGMT & Policy
University of Maryland Global Campus
10.2020 - 12.2022
Enterprise Service Desk Technician (Contractor)
Insight Global, INSCOM-GDIT
05.2020 - 08.2020
CompTIA CASP+ CE
03-2020
Data Center Manager
US Army
05.2019 - 06.2021
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland - University College
01.2019 - 08.2020
CompTIA A+ CE
10-2017
Senior Network System Technician
US Army
01.2017 - 04.2019
CompTIA Security+ CE
07-2016
Senior Information Technology Specialist
US Army
01.2015 - 12.2016
Information Technology Specialist
US Army
06.2012 - 01.2015
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