Colin Durnen
Plover,WI
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Sentry Insurance
Stevens Point, WI
02.2023 - 07.2024
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
Operations Manager
Schultz Property Management
Stevens Point, WI
12.2019 - 12.2022
- Guided employees on understanding and meeting changing customer needs and expectations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Monitored cash flow, maintenance, and improvements to over 2,000 residential and manufactured housing units
- Facilitated hiring and supervising of all property managers employed by the company
- Managed growth and evaluating employee needs. We added approximately 1,200 units during my employment
Event Coordinator
SentryWorld
Stevens Point, WI
02.2019 - 12.2019
- Coordinated and allocated equipment, supplies and staff for events.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Implemented promotional strategies to maximize conference and convention attendees.
- Tracked payments, balances and registrations for various events.
- Negotiated with vendors to achieve most favorable terms.
Banquet Captain
SentryWorld
Stevens Point, WI
01.2018 - 02.2019
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Communicated with venue personnel to coordinate event logistics.
Event Bartender
SentryWorld
Stevens Point, WI
01.2017 - 01.2018
- Maintained detailed inventory of bar supplies and stocked work areas.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Reinvented classic cocktails to complement new menu options.
Education
High School Diploma -
Stevens Point Area Senior High School
Stevens Point, WI06.2015
Skills
- Performance Monitoring
- Budget Development and Management
- Performance Reporting
- Team Leadership
Timeline
Claims Adjuster
Sentry Insurance
02.2023 - 07.2024
Operations Manager
Schultz Property Management
12.2019 - 12.2022
Event Coordinator
SentryWorld
02.2019 - 12.2019
Banquet Captain
SentryWorld
01.2018 - 02.2019
Event Bartender
SentryWorld
01.2017 - 01.2018
High School Diploma -
Stevens Point Area Senior High School
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