Remmy Borrello
Metairie,LA
Summary
Experienced insurance professional with nearly a decade year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care ranging from weather catastrophe event to environmental catastrophe events.
Overview
7
7
years of professional experience
Work History
Claims Adjuster / Adjuster Trainer
Alacrity Solutions
Covington, LA
01.2017 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Maintained accurate documentation of all claim activity within designated system.
- Visited the scene of loss and documented damage through photographs, measurements and sketches.
- Evaluated damages to properties, including structures and personal property.
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys, and third-party providers.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Managed multiple cases simultaneously while meeting established deadlines.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
- Managed team members effectively to meet high production standards with accurate results.
- Provided training and guidance on best practices for handling new and existing claims.
Education
Some College (No Degree) - General Studies
University of Louisiana At Lafayette
Lafayette, LASkills
- Property Adjusting
- Claims Processing
- Quality Control
- Automobile Appraisals
- Damage Assessment
- Customer Expectations Management
- Planning and Organization
- Team Management
- Performance Monitoring
- Personnel Training
- Team Leadership
- Multitasking
- Computer Skills
- Field and Desk Adjusting
- Time Management
- Organizational Skills
Timeline
Claims Adjuster / Adjuster Trainer
Alacrity Solutions
01.2017 - Current
Some College (No Degree) - General Studies
University of Louisiana At Lafayette
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