Colin Ference
Marysville
Summary
Dedicated Service Advisor proficient in resolving customer issues and promoting services. Committed to enhancing client experiences through effective communication and collaboration with team members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Camping World
Marysville
04.2024 - Current
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Engaged customers to assess needs, address concerns, and answer product inquiries.
- Maintained accurate records of interactions and transactions for effective follow-up.
- Scheduled service appointments and managed customer follow-ups to ensure continuity.
- Clearly explained service processes and provided detailed estimates to customers.
- Proactively promoted additional services and products during customer interactions.
- Responded promptly to inquiries via phone, email, or in person.
- Upsold relevant products or services and arranged billing for collected payments.
Parts Advisor
Mercedes-Benz of Lynnwood
Lynnwood
02.2021 - 03.2023
- Enhanced communication strategies to improve service delivery and customer engagement.
- Assisted customers in selecting parts for vehicles based on needs.
- Collaborated with service technicians to ensure accurate parts information.
- Utilized dealership management software for tracking parts sales and orders.
- Received and stocked incoming parts shipments efficiently.
Product Specialist
Mercedes-Benz of Lynnwood
Lynnwood
07.2015 - 02.2021
- Educated customers on luxury vehicle features and benefits for informed purchasing decisions.
- Explained technical specifications to customers and team members with precision.
- Instructed clients on product operations and customization options to enhance user experience.
- Conducted training sessions to improve team knowledge of product features and advantages.
- Created comprehensive training materials for staff on product knowledge and features.
- Trained new specialists in effective presentation of company products and services.
Barista
Wild Wheat Bakery
Kent
05.2011 - 03.2015
- Delivered excellent customer service by responding promptly to inquiries.
- Crafted complex, hand-prepared beverages tailored to customer preferences.
- Maintained organized workspace, facilitating resource accessibility for coworkers.
- Collaborated with team members to ensure swift service during peak hours.
- Monitored cash drawer for accuracy, preventing financial discrepancies.
- Assisted in inventory management by tracking stock levels and restocking supplies.
- Trained new baristas on beverage preparation and customer service standards.
- Developed extensive menu knowledge to effectively recommend items to customers.
Skills
- Customer service and support
- Conflict resolution
- Service scheduling
- Product recommendations
- Digital record management
- Customer relationship management
Certification
RVTI Certified Level One Technician
Timeline
Service Advisor
Camping World
04.2024 - Current
Parts Advisor
Mercedes-Benz of Lynnwood
02.2021 - 03.2023
Product Specialist
Mercedes-Benz of Lynnwood
07.2015 - 02.2021
Barista
Wild Wheat Bakery
05.2011 - 03.2015