Colin Fisher
Pflugerville,TX
Summary
Proven track record at Sun & Ski, enhancing customer satisfaction and driving revenue through expert ski equipment fittings and strategic upselling. Excelled in teamwork and mechanical aptitude, significantly reducing workplace accidents. Demonstrated exceptional communication and problem-solving skills, boosting store performance and customer loyalty through personalized service and attention to detail.
Overview
2
2
years of professional experience
Work History
Bike Builder
Sun & Ski
2023.04 - Current
- Educated clients about available upgrade options during consultations, driving additional revenue through upselling opportunities.
Ski Technician
Sun & Ski
2022.12 - Current
- Enhanced customer satisfaction by providing professional ski equipment fitting and adjustments.
- Contributed to a reduction in workplace accidents by adhering strictly to safety guidelines when operating machinery for ski repair tasks.
- Exceeded customer expectations through personalized services such as pre-booking consultations on ideal equipment based on their needs and abilities.
- Championed a customer-centric culture within the rental shop, fostering team commitment to delivering exceptional service at every touchpoint.
- Promoted positive customer relations through prompt service, addressing concerns, and providing knowledgeable advice on ski gear usage.
Sales Associate
Sun & Ski
2022.10 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Criminal Justice
Texas Lutheran University
Seguin, TXDiploma -
Boerne High School
Boerne, TX05.2020
Skills
- Sales Support
- Mechanical Aptitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Heavy Lifting
- Small Parts Assembly
Timeline
Bike Builder
Sun & Ski
2023.04 - Current
Ski Technician
Sun & Ski
2022.12 - Current
Sales Associate
Sun & Ski
2022.10 - Current
Criminal Justice
Texas Lutheran University
Diploma -
Boerne High School
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