Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colin Guy

Rochester

Summary

Dynamic Driver Specialist with Raymour & Flanigan, renowned for enhancing customer satisfaction through exceptional service and effective communication. Proven expertise in safety compliance and problem resolution, consistently delivering goods on time while adhering to company policies. Recognized for meticulous documentation and a commitment to professionalism in all interactions.

Overview

13
13
years of professional experience

Work History

Driver Specialist

Raymour & Flanigan
Rochester
02.2017 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Communicated effectively with customers regarding their orders and estimated time of arrival.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Adhered strictly to company policies regarding safety, security, and proper use of company equipment.
  • Completed paperwork accurately including trip reports and delivery receipts as required by law.

Moving Truck Driver

Adamski Lloyd
Rochester
01.2013 - 02.2013
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Provided excellent customer service by responding promptly to inquiries or complaints regarding deliveries.
  • Followed all company policies and procedures in accordance with safety regulations.

Sales Associate

The Home Depot Inc
Rochester
03.2012 - 02.2013
  • Assessed customer needs to provide assistance and information on product features.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Processed transactions using a point-of-sale system.
  • Developed trusting relationships with customers by making personal connections.
  • Assisted customers with product selection, sizing and styling.

Education

High School Diploma -

Rush Henrietta Senior High School
Rochester, NY
06-2012

Skills

  • Customer service
  • Problem resolution
  • Time management
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Professionalism
  • Problem-solving abilities
  • Processes and procedures

Timeline

Driver Specialist

Raymour & Flanigan
02.2017 - Current

Moving Truck Driver

Adamski Lloyd
01.2013 - 02.2013

Sales Associate

The Home Depot Inc
03.2012 - 02.2013

High School Diploma -

Rush Henrietta Senior High School

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