Dynamic professional with extensive experience in hospitality and customer service at my family business, Hugh B. Hughes Funeral Home. Proven leadership in managing inventory and delivering exceptional guest experiences. Skilled in bartending and communication, consistently enhancing operational efficiency and fostering a collaborative team environment. Passionate about creating memorable experiences for clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Funeral Director's Assistant
Hugh B. Hughes & Son Funeral Home
Forty Fort, USA
01.2006 - Current
Greeted families and visitors to the mortuary, providing compassionate care and support.
Assisted in maintaining cleanliness of the facility; swept floors, wiped surfaces.
Ensured proper care of deceased prior to cremation or burial.
Assisted funeral director in coordination of services.
Escorted mourners to parlors for wakes and funerals.
Provided support to families during visitation hours and funeral services.
Kept abreast of current trends in the funeral industry regarding products and services.
Transported caskets to churches or other locations for services when necessary.
Coordinated with vendors for supplies such as caskets, flowers, and memorial folders.
Managed household errands and other essential duties.
General Associate
Dancheck Fire Extinguisher
Forty Fort, USA
01.2020 - 02.2022
Fill and service extinguishers.
Load and transport fire extinguishers.
Maintain stock for extinguisher repair.
Implemented company standards to deliver high-quality work with exceptional customer service.
Utilized proper equipment when lifting or moving heavy objects around the store.
Ensured all products were properly labeled and stored correctly on shelves.
Evaluated needs of departments and delegated tasks to optimize overall production.
Completed routine maintenance and repair.
Bartender and Server
Isabella Bar and Restaurant
Wilkes-Barre, USA
01.2018 - 01.2021
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Maintained inventory of liquor, beer, wine, and other beverage items.
Balanced daily registers and generated sales reports for management.
Server/Bartender
Kevin's Bar & Restaurant
Kingston, USA
01.2010 - 02.2015
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Assistant Grocery Manager
Redner's Markets
Pittston, USA
01.2009 - 02.2013
Process customer orders and payments
Stock and replace products to avoid any damages
Keep shelves fully stocked with fresh products
Prepare store displays and ensure that products are accurately labeled
Order out-of-stock products
Education
High school diploma -
Wyoming Valley West Shs
Plymouth, PA
05.2013
Some College (No Degree) - Hospitality And Tourism Management
University of Pittsburgh
Pittsburgh, PA
Some College (No Degree) - Hospitality Administration And Management
Luzerne County Community College
Nanticoke, PA
Skills
Bartending
Landscape maintenance
Guest Services
Serving Experience
Office Management
Host/Hostess
Catering
Banquet experience
Leadership
Management
Hospitality
POS
Communication skills
Microsoft Office
Computer skills
Working with people with autism,
Experience with children
Customer service
Cooking
Restaurant Experience
Food Safety
Culinary Experience
Kitchen Experience
Team collaboration
Problem solving
Inventory management
Collaborative team member
Certification
Bartender License
Food Handler Certification
Driver's License, 02/2023, 09/2026
Affiliations
Golf
Travel
Hiking
Timeline
General Associate
Dancheck Fire Extinguisher
01.2020 - 02.2022
Bartender and Server
Isabella Bar and Restaurant
01.2018 - 01.2021
Server/Bartender
Kevin's Bar & Restaurant
01.2010 - 02.2015
Assistant Grocery Manager
Redner's Markets
01.2009 - 02.2013
Funeral Director's Assistant
Hugh B. Hughes & Son Funeral Home
01.2006 - Current
High school diploma -
Wyoming Valley West Shs
Some College (No Degree) - Hospitality And Tourism Management
University of Pittsburgh
Some College (No Degree) - Hospitality Administration And Management