Colin Hogan
Windsor,CO
Summary
Professional with solid experience in the food and beverage industry, demonstrating strong organizational and multitasking skills. Known for effective teamwork, clear communication, and adaptability in fast-paced environments. Expertise includes inventory management, customer service, and ensuring timely delivery. Reliable, flexible, and results-driven, consistently meeting and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Beverage Runner
The Rose Gaming Resort
05.2025 - 12.2025
- Delivered beverages promptly to guests, enhancing customer satisfaction and service quality.
- Maintained cleanliness and organization of beverage stations, ensuring compliance with health standards.
- Assisted in training new beverage runners on service protocols and operational procedures.
- Monitored inventory levels, restocking supplies as needed to support uninterrupted service flow.
- Provided exceptional customer service by addressing guest inquiries and resolving issues swiftly.
- Supported colleagues during high-traffic periods, demonstrating teamwork and adaptability.
- Participated in ongoing training initiatives to stay up-to-date on industry trends and best practices.
- Developed strong rapport with guests, fostering loyalty and repeat business.
Server/Bartender
The Harbour Grille
04.2023 - 04.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Served high customer volumes during special events, nights, and weekends.
Server/Bartender
Carrabba’s Italian Grill
10.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
General Laborer
Lake Ridge Nursery
04.2021 - 08.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Operated heavy machinery for planting, cultivating, and harvesting nursery stock.
- Developed seasonal displays to attract customers and promote sales initiatives.
Education
Woodbridge Senior High School
Woodbridge, VA05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- High volume dining
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Performance improvement
- Inventory management
- Task prioritization
- Food and liquor sales and promotion
- Cocktail preparation
- Menu presentation
- Daily specials memorization
- Multitasking and organization
- Positive and professional
- Calm demeanor
- Positive guest interactions
- Team member support
- Adaptable and flexible
- Excellent communication
- Problem-solving
Accomplishments
Nominated for employee of the quarter for exemplary attitude and work ethic at the Rose Gaming Resort.
Timeline
Beverage Runner
The Rose Gaming Resort
05.2025 - 12.2025
Server/Bartender
The Harbour Grille
04.2023 - 04.2025
Server/Bartender
Carrabba’s Italian Grill
10.2022 - 04.2024
General Laborer
Lake Ridge Nursery
04.2021 - 08.2022
Woodbridge Senior High School