Mercedes Johnson
Cleveland,OH
Summary
Reliable Beverage Runner with experience in high-volume dining environments. Possess strong knowledge of mixology and various beverage offerings, coupled with skills in customer service and effective communication. Demonstrated ability to provide quick and efficient service ensuring guest satisfaction at all times. Notably contributed to enhancing overall restaurant efficiency by maintaining a smooth flow between kitchen and tables.
Detail-oriented Beverage Attendant with many years of experience in customer service. Expert in inventory management and event setup. Dedicated to best-in-class beverage services and dynamic specialty drinks.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Beverage Runner
Aramark
Cleveland, OH
10.2016 - Current
- Delivered beverages promptly to guests in high-paced environments.
- Maintained cleanliness of beverage stations throughout service shifts.
- Assisted bartenders by replenishing supplies and organizing workspaces.
- Collaborated with team members to ensure smooth service flow during events.
- Followed safety and hygiene standards while handling food and beverages.
- Monitored inventory levels and reported shortages to management promptly.
- Communicated effectively with guests to fulfill drink requests accurately.
- Trained new staff on beverage running procedures and customer service skills.
- Ensured all alcoholic beverages were served responsibly.
- Stocked bar with beer, wine, liquor, mixers, garnishes and other supplies.
- Delivered requested drinks to guests in a timely manner.
Kitchen Steward
Highland Springs
Cleveland, OH
01.2021 - 09.2021
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated dishwashing equipment to ensure sanitation standards met.
- Assisted in food preparation by washing and chopping vegetables.
- Followed safety protocols during equipment operation and chemical usage.
- Handled waste disposal according to health department regulations.
- Performed basic cleaning and upkeep duties.
- Washed dishware, cutlery, and glasses by hand or machine.
- Assisted cooks with basic tasks such as chopping vegetables or preparing salads.
- Swept and mopped floors in the kitchen area.
- Organized and restocked kitchen storage areas.
- Cleaned and sanitized all kitchen surfaces, equipment and utensils.
- Stored clean dishes, glassware and flatware in appropriate places after washing them.
- Emptied garbage cans throughout the kitchen area.
- Received food deliveries from vendors and checked them for quality.
Cashier
Moran foods
Cleveland, OH
06.2020 - 08.2020
- Processed customer transactions efficiently and accurately at grocery store register.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and gift card payments securely during transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Life Skills High School
Cleveland, OHSkills
- Order management
- Beverage presentation
- Inventory control
- Cleaning standards
- Responsible service
- Team collaboration
- Customer service
- Time management
- Effective communication
- Problem solving
- Training new staff
- Attention to detail
- Safety compliance
- Stress tolerance
- Point of sale systems
- Cleanliness standards
- Food safety compliance
- Beverage preparation
- Food service
- Hospitality and accommodation
- Supply restocking
- Table setting and bussing
Languages
English
Beginner
Timeline
Kitchen Steward
Highland Springs
01.2021 - 09.2021
Cashier
Moran foods
06.2020 - 08.2020
Beverage Runner
Aramark
10.2016 - Current
Life Skills High School