Colin Howe
Sioux City
Summary
Encouraging team member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and new skills to meet company goals and expectations.
Overview
11
11
years of professional experience
Work History
Service Center Representative
Great West Casualty Company
05.2024 - Current
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Enhanced customer satisfaction by providing premier service to the insureds.
- Coordinated with other departments when necessary to provide comprehensive answers or resolutions for customers.
Assistant General Manager
Famous Dave's Bar-B-Que
04.2021 - 05.2024
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Restaurant General Manager
Qdoba Mexican Eats
07.2018 - 04.2021
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Correctly calculated inventory and ordered appropriate supplies.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
Infantryman
United States Army National Guard
09.2013 - 09.2019
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Developed and implemented strategies to maximize squad efficiency.
Education
High School Diploma -
North High School
Sioux City, IA05.2014
Skills
- Sales Tracking
- Relationship Building
- Data Analysis
- Needs Assessment
- Customer Service
- Critical thinking
References
Andrew Johnson
605-228-0618
Jacob Meehan
712-221-9155
Dajo Hubert
712-223-9727
Timeline
Service Center Representative
Great West Casualty Company
05.2024 - Current
Assistant General Manager
Famous Dave's Bar-B-Que
04.2021 - 05.2024
Restaurant General Manager
Qdoba Mexican Eats
07.2018 - 04.2021
Infantryman
United States Army National Guard
09.2013 - 09.2019
High School Diploma -
North High School
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