Colin Hutchinson
Montegut,LA
Summary
Detail-oriented Field Service Technician with over five years of experience in technical support and preventative maintenance. Known for effective communication and problem-solving abilities, consistently delivering exceptional service and minimizing customer callbacks.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Natural Gas Services Group Inc
Midland, Texas
11.2023 - Current
- Responded to service requests promptly and professionally for customer satisfaction.
- Conducted routine inspections to ensure equipment functionality and safety standards.
- Utilized diagnostic tools to troubleshoot issues effectively during service calls.
- Collaborated with team members to schedule maintenance and repair appointments.
- Documented service activities accurately for reporting and tracking purposes.
- Provided technical support to customers over the phone and during visits.
- Maintained inventory of tools and parts required for field operations efficiently.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Conducted preventative maintenance and executed repairs on diverse equipment, encompassing Caterpillar, Cummins, Waukesha, Ariel, and CIP.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Responded promptly to emergency service requests from clients.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
Field Service Technician
Southern Renovations LLC.
Bourg, Louisiana
01.2020 - 11.2023
- Executed compressor and engine overhauls.
- Responded to service requests promptly and professionally for customer satisfaction.
- Utilized diagnostic tools to troubleshoot issues effectively during service calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
University View Academy
Baton Rouge, LA05-2021
Skills
- Equipment maintenance
- Diagnostic troubleshooting
- Preventative maintenance
- Engine overhauls
- Technical support
- Customer relationship management
- Parts ordering
- Problem solving
- Effective communication
- Field repairs
- Safety assessment
- Equipment inspection
- Positive attitude
- Electrical systems
- Reading wiring diagrams
- Customer consulting
- Electrical and mechanical troubleshooting and repair
- Record keeping
- Prioritization and time management
References
References available upon request.
Timeline
Field Service Technician
Natural Gas Services Group Inc
11.2023 - Current
Field Service Technician
Southern Renovations LLC.
01.2020 - 11.2023
High School Diploma -
University View Academy
Similar Profiles
Eduardo SaenzEduardo Saenz
Warehouse Specialist/Parts Runner at Natural Gas Services Group IncWarehouse Specialist/Parts Runner at Natural Gas Services Group Inc
Luis ElizondoLuis Elizondo
Field Service Technician at Natural Gas Services Group IncField Service Technician at Natural Gas Services Group Inc
Brandon MeddersBrandon Medders
Service Technician at Natural Gas Services GroupService Technician at Natural Gas Services Group
Leslie MatherneLeslie Matherne
Certified Nursing Assistant/Patient Care Technician at Terrebonne General Health SystemCertified Nursing Assistant/Patient Care Technician at Terrebonne General Health System
Andrew DardarAndrew Dardar
Nitrogen Operator at Nitrolift/USADebuskNitrogen Operator at Nitrolift/USADebusk