Colin Jacques
Summerville,SC
Summary
Dynamic customer service professional with a proven track record at Publix, excelling in relationship building and problem-solving by being friendly and empathetic. Efficient at multitasking and maintaining composure under pressure, I effectively resolved escalated issues, fostering customer loyalty and satisfaction, showcasing my strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Clerk
Publix
08.2023 - Current
- Contributed to a positive work environment with effective communication and teamwork with colleagues.
- Helped approximately 125 customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
Baseball Umpire
Parks Field
03.2021 - 05.2023
- Evaluated game situations critically, making quick decisions under pressure during high-stakes moments.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Mentored junior umpires, providing guidance on best practices for officiating youth games.
- Promoted good sportsmanship among players.
Education
Bachelor of Science in Engineering - Civil Engineering
The University of South Carolina
Columbia05-2029
Skills
- Relationship building
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Creative problem solving
- Conflict resolution
Timeline
Customer Service Clerk
Publix
08.2023 - Current
Baseball Umpire
Parks Field
03.2021 - 05.2023
Bachelor of Science in Engineering - Civil Engineering
The University of South Carolina